* Provide support and advice to customers on day-to-day banking and loans, resolving inquiries with a focus on effective communication and conflict management.* Develop empathy and active listening skills, key for managing people in organizational environments.* Handle high-pressure situations, ensuring customer satisfaction and meeting performance indicators (KPIs), reinforcing my ability to work result-oriented.* Collaborate in team settings, developing intercultural and teamwork skills in dynamic environments.

* Search and selection of specialized profiles in technology and other key areas, managing the full recruitment process (end to end).* Identification of bilingual talents for roles in customer experience, interns in financial service units, IT support, Contact Center, and AML.* Comprehensive understanding of the recruitment cycle, from attraction to final selection, with a focus on meeting organizational goals.

* Emphasis on the search for specialized profiles in the healthcare sector.* Comprehensive management of the recruitment process, from the identification and attraction of candidates to the interview and administration of psychometric tests, ensuring that the selected profiles fit both the technical and cultural requirements of the organizations.* Analysis of technical and soft skills, ensuring a strategic and efficient selection.

* Admissions Management: Facilitating the admission and registration of patients, ensuring that all medical and personal documentation is complete and accurate.* Emotional Support in Therapy: Provided emotional support to patients during in-person and virtual therapy sessions, contributing to their psychological well-being.* Design and Implementation of Therapeutic Dynamics: Creation and implementation of therapeutic group activities to foster interaction, mutual support, and the emotional well-being of patients.* Coordination with Multidisciplinary Teams: Close collaboration with psychologists and other healthcare professionals to provide a comprehensive approach to patient treatment.* Case Monitoring: Conducting reports and documentation on the progress of patients in group dynamics and therapy sessions, ensuring continuity in their treatment.