• Accurately transcribe Spanish audio with attention to detail.• Translate content into English to make it accessible for English-speaking audiences in the United States.• Freelance and remote work, adapting to projects across various topics and needs.• Committed to quality and timely delivery for every task.

• Proficient in delivering exceptional customer service via email utilizing Salesforce, with a specialized focus on supporting Real Estate accounts. • Skilled in efficiently managing and prioritizing multiple customer service email queues, encompassing both high-priority (Hipri) and low-priority (Lowpri) channels. Proficient in employing strategic prioritization techniques to ensure timely responses.• Execute profile management, adept copywriting, and technical support duties while optimizing listings and conducting home searches. Proficiently handle various responsibilities to enhance user experience and maximize operational efficiency across the real estate platform.• Consistently achieve outstanding outcomes by promptly responding to inquiries and efficiently resolving issues, ensuring high levels of customer satisfaction and operational effectiveness.

• Effectively oversee and monitor email correspondence and social media interactions for a portfolio of nine clients, ensuring timely responses, engagement, and brand consistency across all platforms.• Proficiently administer CRM systems such as Pipedrive and Impulsa, utilizing advanced functionalities to analyze sales metrics and strategically allocate leads. Adept at leveraging data-driven insights to optimize lead assignment processes, driving enhanced sales performance and revenue generation.• Execute sales and deliver exceptional customer service via Instagram and Facebook platforms for a retail account. Proficiently engage with customers, showcase products, address inquiries, and process orders to ensure a seamless and satisfying shopping experience.

• Ensure adherence to laws, programs, procedures, and policies within the institution by providing oversight and guidance to personnel. • Conduct comprehensive inspections and investigations, employing effective information-gathering techniques to gather relevant data. •Proficiently draft legal documents and reports based on findings, ensuring accuracy and clarity in communication.• Effectively manage file management systems, ensuring organization, accessibility, and security of documents. Innovate and develop new filing solutions to streamline processes and enhance efficiency in information retrieval and storage.

Assigned to the General Inspectorate Department, my responsibilities encompassed drafting reports, conducting legal analysis, preparing legal and administrative documents, conducting interviews, and managing files and document procurement. Demonstrating notable performance during my internship, I showcased effectiveness and efficiency in handling assigned cases. As a result, I was offered a permanent position within the department, highlighting my ability to deliver exceptional results and contribute effectively to the team.

Assigned to the State Attorney's Office Civil Area, I was tasked with various responsibilities including writing Legal memorials, reception of documents and notifications, sending of documents, file management, conducting legal analysis, and procuring necessary files. My role demanded meticulous attention to detail and adherence to legal procedures. I successfully fulfilled these duties, demonstrating proficiency in legal documentation, Legal writing, and file management.