Maria Mcmahon Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Greater Boston Area

· Managed all aspects of a departmental on-boarding program, includingconducting >50 interviews with >10 successful hires over a 3-year period, anddelivered ongoing development opportunities to departmental employees.· Represented employer at bi-weekly operational customer meetings to reviewevent logistics and maintain healthy working relationships with critical partners.· Coordinated with >200 customers per quarter on trade show productionoperations, scheduling and logistics for exhibits held at The Boston Convention &Exhibition Center (BCEC) and The Hynes Convention Center.· Trained and supervised customer-facing team in external communication bestpractices. Designed and managed customer satisfaction surveys and follow-upactions.· Developed and managed company website content and social media businessaccounts including Facebook and Instagram.· Generated labor and equipment estimates based on design elements, technicaldrawings, scheduling, logistics, labor needs and client budget.· Annually managed contract renewals, labor allocation and production schedulingfor Cirque Du Soleil, Boston.· Generated and presented quarterly and annual profit & loss reports to the CEOand VP.

Boston, Ma

• Served as liaison between exhibitors, the venue, the production team, and 3rd party contractors to execute successful tradeshows atthe Boston Convention and Exhibition Center and the Hynes Convention Center.• Worked with the principal general service contractor of the facility to develop a strong communications plan between our operationsteams to ensure efficiency and organization during exhibit hall install and dismantle procedures.• Developed and managed company website content including employee bios, intern blog and business social media accounts.• Created and managed a company-wide employee recognition program to help maintain employee morale, employee retention, andfoster strong relationships between office planning staff and technical ops teams.

Boston, Ma

• Supported a team of ten associates in a senior position, while developing and executing training schedules and materials for allincoming Exhibitor Services Associates.• Collaborated strategically with facility managers to expedite exhibitor requests on-site.• Analyzed attendee survey data and wrote quarterly and annual reports on survey findings for distribution to MCCA senior staff andboard of directors.

Boston, Ma

• Served as a customer support representative for events at the Boston Convention & Exhibition Center and The Hynes Convention Center.• Communicated critical information during exhibit move-in and event hours as a medium between exhibitors and the convention center’s service teams.• Ensured excellent customer service was provided to exhibitors in an efficient and timely manner.• Managed exhibitor financial accounts; processed payments, prepared invoices and issued refunds.

Greater Boston Area

• Execute promotional events for Boston radio stations: WEEI and WRKO • Conduct event planning; coordinating and hosting events• Analyze demographic reports, write radio copy and press releases • Work with organizations such as: The Jimmy Fund, Dana Farber, The Boston Celtics, The Boston Red Sox and The Pan-Mass Challenge

Brighton, Ma

• Sales assistant working with advertising clients on marketing campaigns • Team member in sales promotions meetings with Account Executives • Updated business resources using research databases such as Arbitron, Wide Orbit and Mintel

Newton, Ma

• Part time marketing and customer service position for a family-run restaurant • Refreshed business brand and created new menus • Implemented online promotions which accrued over 850 new customers • Established and maintained social media platforms • Used social media analytics to track success of promotions