Maria A. Email & Phone Number

London, Canada Area

• Merchandise new promotional tables/walls and maintain product placement during promo period.
• Provide customers with accurate pricing, part numbers and/or product availability on products.
• Provide expert advice and knowledge on how to complete customer projects using Lee Valley products or competitor products.
• Serve customers promptly, courteously, and efficiently in person or over the phone.
• Maintain warehouse inventory by restocking locations, physical counts and advising of any discrepancies.

Toronto, Canada Area

• Receive calls throughout Canada regarding flooring quotes placed in-store for Carpet, Hardwood, Allure, Vinyl and ceramic tile installations. Provide excellent customer service to promote and uphold the Home Depot brand.
• Interpret Field Diagrams and measurements to create estimates for customer installations
• Negotiate labour, material cost and pricing between the customer, store associates and the Installer to generate sales to meet weekly sales targets. Processed over 700K in sales in 2017.
• Created Excel spreadsheet to reduce report generation from half hour to ten minutes.
• Provide training to new hires and always willing to help fellow associates and coordinators.

Toronto, Canada Area

• Expert on all things related to Bedding, Bath, and Window Treatments. Provided expert product knowledge to customers to facilitate the BBB shopping experience in the short term and the Brand in the long term.
• Organized and maintained store inventory throughout the store which enabled other associates and customers to locate stock efficiently.
• Executed merchandising plans based on marketing strategy.

Toronto, Ontario

• Managed and tracked the distribution of time sensitive product to meet customer demand and/or promotions
• Fostered improved relations between Retail stores and Head Office by forming concise returns communication to help aide stores to efficiently process their return inventory.
• Communicated with vendors and third-party logistics to confirm product status and resolved any issue that may cause shipping delays.
• Initialized a SAP transaction upgrade project with IT to improve cancellation functionality which resulted in time savings for Indigo and the vendors.
• Developed intermediate Excel & SAP skills to execute daily, monthly, and ad hoc reporting for cross-functional & management groups.
• Trained new hires on SAP Purchasing knowledge.

Toronto, Ontario

• Assisted in the overall operations of the store
• Maintained inventory levels of all textbooks at store and notified manager of any new potential profit generating titles.
• Coordinated and adjusted marketing plans to enhance the customer experience at store by ensuring product placement were accurately grouped for targeted customers.
• Supervised a team of 2 to 5 people.

Diploma, Home Renovation Technician, Dean'S List Student

Program focuses on all aspects of Home renovation from the foundation up to the roof. Health and Safety plays a key role in all the.

Bachelor Of Applied Science (B.A.Sc.), Civil Engineering With A Minor In Business Admistration

Certificate In Language Conversation, Cantonese

Culinary Arts & Carpentry