Maria Paula Balacy Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Content Development and ManagementProficient in crafting, reviewing, editing, and maintaining content across company websites, blogs, marketing materials, and various online platforms.Conducted extensive research and interviews to enhance subject matter knowledge and contextualize findings, ensuring the content's relevance and accuracy.Social Media and Community GrowthLed clients in a strategic direction, driving a remarkable 80% increase in social media following within just one year of engagement.Community Management and PR CampaignsSkillfully managed PR campaigns, resulting in an impressive 80% boost in brand visibility and securing positive media coverage.Demonstrated exceptional written and verbal communication skills, with a strong track record in creating compelling press releases and pitches.

Writing, reviewing, editing, and updating content for company websites, blogs, marketing materials, and similar platforms.Researching and conducting interviews to gain additional information about current developments, trends, and perceptions about the subject matter, and contextualizing your findings.Creating, reviewing, editing, and updating company websites, blogs, marketing materials, and similar platforms.Successfully directed clients from social, driving an 75% surge of followings growth within one year of hiringCommunity Manager

Dubai, United Arab Emirates

Responding to and troubleshooting all website issues. Planning, implementing, managing, monitoring, and upgrading the organization's website.Auditing content to eliminate duplicate and/or redundant information.Assuring the rollout of changes to the website in collaboration with stakeholders.Enabling the appropriate security measures for the website to ensure its protectionManaged a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 10 departments and cut down paperwork by 75%Maintain employee records (physical and digital), filing system for data on customers and external partners

Manila, National Capital Region, Philippines

• Create individualized course materials for students with special requirements. • Collaborated with teaching staff and administrators to foster a good student experience.• Educated pupils to improve their listening, speaking, reading and writing skills.• Prepared teaching material.

Dubai, United Arab Emirates

• Responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of services. • Performed high level of customer service by exceeding all customer expectations and fast track personnel to VIPs and ensured clearance through Arrivals and Departures• Amplified revenue earnings by providing options to customers of various products and services offered as per their suitability.• Facilitated support for senior management on setup for briefing by ensuring all services had a 98% success rate.

Dubai, United Arab Emirates

• Prepared source data for computer entry by compiling and sorting information.• Compile, verify accuracy & sort information according to priorities to prepare source data for system entry.• Processed customer and account source documents by reviewing data for deficiencies and errors• Generate reports, store completed work in designated locations and performed backup operations.