Maria Balbin Email & Phone Number

Pittsburgh, Pa, Us

Pittsburgh, Pennsylvania, United States

Lead delegation and coordination of all interpretation requests (on-demand phone, pre-schedule virtual, in-person, and remote simultaneous interpretation); provide superior customer service while managing client expectations and requirements with interpreters available; Supervise and provide support as needed to the Interpreter Manager and Supports Coordinator. Organized problem-solver who enjoys challenging situations in a team environment.Manage Client Requests and Expectations: Receives requests from clients via email or phone and enters them into Boostlingo; Selects and schedules interpreters per assignment requirement; Works with Interpreter Manager to select the most qualifi ed interpreter per request; Manages client requirements for specific requests; Oversees, tracks, and creates on-demand phone PINs for clients; Works with the Vice President to perform frequent Quality and Assurance check-ins with clients.Boostlingo Platform Maintenance: Coordinates with Boostlingo account manager regarding troubleshooting, bugs, and new system updates; Creates new accounts in Boostlingo and maintains client account information; Maintains interpreter information and speci cations in Boostlingo.Supervision of Personnel: Develops a system to manage, delegate, and check-in with employees who will assist with scheduling (i.e. Supports Coordinator) and interpreter manager; Oversees Supports Coordinator’s scheduling efforts and client record keeping/coordination. Trains Supports Coordinator and future employees on Boostlingo scheduling; Works closely with the Interpreter Manager to identify interpreter hiring and training needs; Follows up with interpreters regarding scheduling matters; Teams with the Interpreter Manager to brainstorm and improve client relations; Frequently checks-in with Supports Coordinator and Interpreter Manager for training and updating opportunities.

Pittsburgh, Pennsylvania, United States

Responsible for running the day-to-day operations of the interpretation segment of the company.Directs, coordinates the booking requests of Language interpreters. Requests can be for in-person, virtual(video/phone -On-Demand or pre-scheduled), consecutive or simultaneous interpretation for one time appointments/session, recurring appointments and or special events. Leads and ensures that the interpretation segment of the company runs successfully and efficiently. Manage direct reports: Operations Manager and Administrative Assistant who support and complement the interpretation segment Operations.Lead and mentor for the Operations Manager and Administrative Assistant. Provides constructive feedback. Ensure performance and satisfaction of direct reports.Manage relationships with Language Independent Contractors and Customers/ClientsCoordinates and or meets with the Finance Assistant regarding interpreter accounts payable processes and or client billing.Oversees and monitors Language interpreter contractors and their interpretation sessions.Daily coordination, follow up and communication and with about ~50 Independent contractors language Interpreters regarding their interpretation sessions.Works with the Talent Acquisition Manager (TAM) to hire language interpreters on a quarterly basis based on Interpretation needs. Guides TAM with hiring/recruiting and onboarding processes. Ensures customer satisfaction. Current customers are: medical practices for UPMC, AHN, School districts, social agencies, local government, refugee resettlement agencies among others.Collaborate to revise and/or formulate Standard Operating Procedures to improve the business processes.Regularly evaluate, analyze the efficiency of business procedures according to organizational objectives.Adjusts as needed the segment structure to maintain efficiency and productivity.As needed, Interprets for special events offering Spanish simultaneous interpretation.

Pittsburgh, Pennsylvania, United States

Managed Client Requests: Oversaw incoming interpretation requests and assigned/scheduled them with language interpreters accordingly.Hired Linguist Contractors base on monthly language needs: created and maintained a system to find qualified candidates: interviewed, follow up and trained contractors. Hired the best candidates that would match the language needs for the interpretation segment of the company.Supervised Interpreters: able to effectively oversee Language independent contractors and maintain all contractors paperwork and requirementsResponsible for overseeing and maintaining requirements of clients, daily: oversaw the quality of services provided. Coach and feedback interpreter on a one to one basis. Mediate between interpreters and clients for specific challenging situations.Maintained a tracking system for recording metrics to ensure and prove that the performance of our services consistently meets the expectations of the client as required by our quality and compliance Standards. Clients: medical practices for UPMC, ANH, School Districts, Law firms, Individuals, refugee and social agencies.

Pittsburgh, Pennsylvania, United States

Spanish Linguist. Translates and interprets English into Spanish and Spanish into English, to enable effective communication between non-bilingual people. Proficient enough in both English and Spanish. Efficiently translates Spanish-English documents and interprets between spoken languages. Able to interpret consecutively and or simultaneously.Provided Live interpretation for medical practices, schools, social agencies, refugee agencies among others.

United States

•Client Development: Advised customers by understanding their needs through effective questioning and listening and matched financial products to their needs. Built a solid and loyal customer relationship. Complied with bank policies and procedures on a daily basis.•Result Driven: Met and Exceeded sales and customer service goals. Reached position among top sellers. Ensured the operational excellence in the positions assigned. Performed operational transactions with 100% balance accuracy. Referred more than 50% of the total number of selling units closed. Accomplish Customer Delight and Service Goals.•Teamwork: Developed strategies with other sellers and tellers to achieve Banking Center goals. Supported Banking Center Manager as needed in administrative tasks.•Leadership: Mentored tellers towards their professional development. Performed duties as proof Champion and Lobby Leader

Lima Province, Peru

•Planning: Prepared and managed collections campaign by collection channels and by overdue length on the retail and corporate portfolios. Prepared statistics such as effectiveness and overdue rates to be used by the high management. Evaluated daily performance, monthly efficiency and telephone administrator’s performance. •Leadership: Led 17 members team to manage overdue accounts. Unlocked people's potential to become better.

Lima Province, Peru

•Problem Solving: Identified origins of client’s claims about billing, distribution, recording or collection. Coordinated solutions with involved areas. Prepared statistics on progress; prepared procedures in claim attention.•Result Driven: Achieved optimum structuring of 8-subordinate team into work teams to attend to typical claims of the business, accomplishing optimum attention timing, efficient use of resources, and achievement of monthly goals.

Lima Province, Peru

•Business Development: Managed the newly life insurance portfolio. Managed databases and prepared statistics showing: portfolio’s collection progress and flow of income. Dealt with brokers and clients: individuals, businesses and the state. Lay out a plan for an increase of payment channels and reformulation of collection processes. •Result Driven: Reduced by 40%, through reformulation, the re-processes or sub-processes, operation and function duplications. Increased collection level by 30% as a result of internal process evaluation and payment channels optimizations.

Lima Province, Peru

•Process Improvement: Formalized strategies to recover overdue portfolio and implemented the collection budget gauged in terms of credit recovery. Optimized processes of collection through banks; broadened payment channels.

Financial Planning And Services, Certificate

Financial Planning Certificate

Certification, Quickbooks

QuickBooks Certified User 2011 Certiport ID: 90003453 Grade: 860

Associate'S Degree, Personal Income Tax Course, Taxation, Certificate

Income Tax Course

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Concentrations: Finance and General Management Overall GPA: 3.6

Certificate, Capital Markets, Specialization Program On Securities And Capital Markets 2001

Specialization Program on Securities and Capital Markets 2001

Graduated, Community Involvement

The Civic Leadership Academy provides selected residents the opportunity to learn about their local government. The class meets.