Maria M. Benjamin Email & Phone Number

San Diego, Ca, Us

Los Angeles, Ca, Us

Wondros is a mission-driven, global creative company that intersects the fields of social change, public health, the arts, and entertainment. See our capabilities at https://wondros.com.I manage a product and development team focused on strategic digital solutions and analytics for clients such as the National Institutes of Health (NIH). We build products and technical solutions that are customer and data driven to promote growth, engagement and retention.

Los Angeles, Ca, Us

Part of the Wondros San Diego-based team working on the National Institutes of Health's (NIH) All of Us Research Program to drive one million participants into the program nationwide. Wondros partners with the NIH and Scripps Research to digitize the program's enrollment, onboarding and engagement experience - to help achieve diversity in medical research and precision medicine.

San Diego, Ca, Us

The mission of Malashock Dance is to illuminate the power of dance as an invaluable part of the human experience. It is a gathering place for artists to create new work, connect with audiences, and offer unique educational experiences. We believe dance belongs to everyone.

Completed product and market research consulting work for artists in the comic book and video games industry.

Te Aro, Wellington, Nz

Managed Xero’s Cloud-based Payroll product and platform for small business customers in the UK. Drove the product roadmap and worked closely with stakeholders in the UK and with globally distributed teams including Marketing, Sales, Legal, App partners, Education, Compliance, and Customer Success. Travel to the UK, New Zealand and Australia to meet with customers, stakeholders and global teams. Led an agile team of engineers, QA and designer, using Scrum to bring new product features iteratively to market. Conducted customer, market and design research, data analysis and product strategy. Closed key product gaps to grow subscriptions, increase customer satisfaction, drive platform efficiency, and meet regulatory requirements.

San Francisco, California, Us

Led a strategic initiative to create a simplified digital payments experience under a holistic user interface across multiple devices and touch points. Socialized the strategy with key business and technology partners to gain buy-in and ensure alignment across the organization. Supported the mobilization and multi-channel architecture (via web services, API's and device-aware application framework) for Digital Payments products & services.Key Contributions:Defined a 3-year roadmap, forecasted annual run-rates, and managed the budget for a large cross-platform payments initiative.Partnered with internal design studios and external consulting agencies to deliver a design framework to build an industry leading customer experience on all devices.Drove ideation with key stakeholders through brainstorming sessions, workshops and other discovery efforts.Provided competitive insights and analysis on the payments landscape and eco-system to validate the desired future state of digital payments.Developed customer experience standards to drive consistency and a shared portfolio of payments UI components for tablet, smartphone and desktop.Launched payments functionality on iOS and Android tablet devices.

San Francisco, California, Us

Drove product strategy for both Online and Mobile Bill Pay, including revenue forecasting and reporting. Identified new market and product opportunities, evaluating concepts for current and future enhancements. Worked with partners in Design, Research, Operations, Customer Care, as well as WF Lines of Business to identify and address customer needs and pain points.

San Francisco, California, Us

Contributed to Brokerage platform strategy and worked with cross-functional team members to implement new product features and functionality. Managed brokerage customer experience by working closely with design and usability research teams. Drove competitive research and analysis on financial services online offerings such as wire transfers including customer profiles, security and authentication solutions, and Wells Fargo back-end processes and systems, to determine business case rationale and options for a scalable solution.

San Francisco, California, Us

Drove product enhancements and functionality for the Credit Management application on the online site for Wells Fargo corporate customers. Worked with various lines of business to translate business and customer needs into product-specific online services. Managed the product enhancement and development life cycle from requirements to customer launch - working with UI designers, front and back end developers, Quality Assurance, Risk & Compliance, Legal and other stakeholders.

Managed Extensity Timesheets™, a web-based time capture, workflow and Employee Relationship Management (ERM) solution. Developed, validated and prioritized business requirements based on feedback from customers, internal groups, as well as competitive research to enhance the product.Worked closely with the Engineering organization to ensure adherence to product requirements and general release dates and validated functional and design documents. Drove the product launch and presented new product positioning, features and functionality to industry analysts.

Developed product requirements and strategy for an online Request for Proposal application. Created the functional specification documents, including process flow diagrams, and worked with the Web design team to validate the design. Obtained approvals from internal business sponsors and collaborated with Engineering on the product implementation.

Chicago, Il, Us

Managed implementation of $6 million portfolio of clients in the consumer packaged goods (CPG) industry. Hired, trained, and managed a team responsible for implementation of OLAP software, customization of multi-dimensional databases, and web delivery of business intelligence to the region’s customer base. Consulted with clients and internal business groups to regularly assess their business and technology needs. Liaison between customers and applications developers to communicate user requirements and project status. Participated in business strategy and planning meetings; worked with internal cross-functional teams to manage expectations and build consensus on projects and deliverables.

Responsible for the management of SQL-based financial analytics tool in the European market.Documented and communicated client product requirements to application developers based in the U.S. Managed the product life cycle and conducted product testing, installation, user training and support. Managed existing client accounts, fostering relationships and supporting clients in the financial sector in France, Spain, and Portugal. Conducted pre-sales activities including the design of demo prototypes for presentation to prospective clients in Europe.

Bachelor Of Science, International Business

French Language, Literature, History, Culture

Product Management Best Practices