Maria E. Blanco Email & Phone Number

Guatemala

Guatemala, Guatemala

I specialize in providing exceptional support through email system. My role involves assisting customers with their needs by combining empathy, problem-solving skills, and a keen attention to detail, I strive to ensure every customer has a positive and enriching experience.

Boca Del Monte, Guatemala

*Facilitar capacitaciones y talleres de bienestar mental dirigidos a adultos, niños y jóvenes, equipándolos con herramientas esenciales para el manejo de sus emociones y el fortalecimiento de sus habilidades psicosociales.*Ofrecer atención psicológica individualizada a niños y adultos, proporcionando apoyo terapéutico para superar desafíos emocionales y psicológicos.*Utilizar herramientas y técnicas especializadas para promover la comunicación asertiva, fomentar la escucha activa y enseñar técnicas de relajación efectivas.*Cultivar un ambiente seguro y acogedor donde los clientes pueden explorar sus emociones, objetivos y soluciones de manera colaborativa.*Organización y planificación de talleres para adultos, jovenes y niños. Incluyendo actividades dinamicas y rompehielos.

Boca Del Monte, Guatemala

*Facilitar capacitaciones y talleres de bienestar mental dirigidos a adultos, niños y jóvenes, equipándolos con herramientas esenciales para el manejo de sus emociones y el fortalecimiento de sus habilidades psicosociales.*Ofrecer atención psicológica individualizada a niños y adultos, proporcionando apoyo terapéutico para superar desafíos emocionales y psicológicos.*Utilizar herramientas y técnicas especializadas para promover la comunicación asertiva, fomentar la escucha activa y enseñar técnicas de relajación efectivas.*Cultivar un ambiente seguro y acogedor donde los clientes pueden explorar sus emociones, objetivos y soluciones de manera colaborativa.*Organización y planificación de talleres para adultos, jovenes y niños. Incluyendo actividades dinamicas y rompehielos.

Guatemala

Responsible for monitoring and analyzing data in real-time to make proactive decisions that positively impact the performance of team members, by identifying patterns and trends, implement changes that increase productivity, efficiency, and overall customer satisfaction. Additionally, responsiible for creating and distributing hourly reports that track service level, overtime requests, and offline exceptions, ensuring that all stakeholders are informed of current performance and any necessary adjustments are made in real-time.

Worked closely with Operations, to help monitor Incoming volumes In Queues, and report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance.

Guatemala, Guatemala

Worked as an assistant supervisor. Conducted personal 1-on-1 coaching sessions, side by side sessions to provide feedback on real-time calls and correct procedures, monitored job performance metrics and relayed productivity concerns to the Supervisor. Monitored both individual and team job performance metrics.Assisting with other administrative tasks, when required.

Guatemala

Assisted drivers, and passengers with exceptional, personalized service. Provide friendly, timely support to Lyft drivers and passengers via phone and email. Troubleshoot user problems with the Lyft app, document all support contacts in a CRM system, and made recommendations based on feature requests and bugs reported by users.

Responsible for engaging with the audience, creating and curating content, and fostering a sense of community around a brand or individual. Respond to comments, messages, and posts, manage discussions, and build relationships with followers. Increase views by posting engaging content and using platform-specific strategies. Contribute to brand awareness, loyalty, and indirectly influence sales through positive interactions and content that resonates with the audience.

Guatemala

Telecommunications customer service - Assisted customers with complaints and questions, and give customers information about products and services. Assisted customers by helping them understand the product and their products and sometimes offering them a new package for their homes and personal phones.Gaming customer service - research and resolve complaints to ensure customer satisfaction.