Maria Borges Email & Phone Number

Edmonton, Alberta, Ca

Responsible for all aspects of the operating, developing, marketing, and growing all the companies while maintaining a high level of customer experience for both internal and external customers.

Edmonton, Alberta, Ca

Responsible for business development, marketing and sales. Maintaining a high level of customer experience for both internal and external customers.

Edmonton, Alberta, Ca

To provide year-round sports training and athletic competition for individuals with intellectual disabilities.Special Olympics promotes opportunities to develop physical fitness, demonstrate courage, experience joy, and develop skills and friendship with their families, other Special Olympics athletes and the community.For over 50 years Special Olympics has grown from a modest program serving local athletes to become the world’s largest movement dedicated to promoting respect, acceptance, inclusion, and human dignity for people with intellectual disabilities through sports.

Strategic consultant with Fortune 500 companies and entrepreneurs, including market evaluation, value proposition, and customer purchase drivers for both the Canadian and US markets. Business due diligence for M&A activity. I provided business consulting for a North American paper manufacturing and distribution company. I collaborate with the marketing team to validate if their value proposition resonated with their Canadian customers and provide feedback on the packaging and go to market strategies for Canada. I also provide business consulting for a Canadian envelope manufacturing and distribution company - Did market research to understand the size of the market, product offerings, and competitors.

Edmonton, Alberta, Ca

I was accountable for improving the customer experience, driving growth, and providing innovative solutions to ensure alignment with key customers, both internal and external. I orchestrated key accounts, field sales, call center, billings and operations, customer connections and industry relations, and led a team of 65. I oversaw receivables and revenues of approximately $1 billion. I significantly achieved a 1.5% year over year improvement during difficult economic times. I introduced a proactive customer engagement model versus a reactive historical-based transactional model. I developed and implemented new products to provide easy access to outage information, including a web map, outage notification, improved communication with a customer engagement smartphone application.

Edmonton, Alberta, Ca

I executed a strategic and results-focused role within the ATCO Electricity Distribution & Transmission Division management team with responsibility for driving the approach to the customer experience in a proactive and innovative system, ensuring alignment with key customers. I introduced a significant change-management field-based initiative. The program included leadership spending 'a day in the life' to better understand the day-to-day processes. I was awarded the top executive after a competition was adopted to create a friendly rivalry amongst the leadership team. I developed imaginative customer engagement strategies, which enabled the company to achieve higher customer satisfaction levels, increased competitiveness, and ultimately the growth of the business by introducing Salesforce CRM. I created dashboards to maximize high growth opportunities, including the Montney-Duvernay area, resulting in over $100 million of new capital investments.

Vaughan, On, Ca

I analyzed and evaluated end-to-end customer experience for enterprise, large, and SMB customers nationally. I mandated to improve customer experience during the critical post-merger phase with Office Depot. The scope included North American integration, merchandising, pricing and margin strategies, strategic sourcing, strategic account acquisition, customer implementation, customer service centers, and sales operations and support. I created a strategy to benchmark current customer experience in three key areas: identifying root causes and developing processes and procedures to resolve issues. I designed pricing and customer retention strategies, which delivered 99% and 93% retention rates for Enterprise and Large customers. I developed plans to deliver an incremental $32M in margin dollar enhancements over the last four years, despite declining sales. I expanded product offerings resulting in 4 of the six categories showing growth, including a 10% increase in facility supplies and a 12% increase in computer supplies.

Vaughan, On, Ca

Vaughan, On, Ca

Framingham, Ma, Us

Framingham, Ma, Us

Ba, Management Economics & Psychology

Executive Education, Labor Relations

Executive Education, Finance For Executives

Executive Education, Economic Value Add