Maria Borges Email and Phone Number
Maria Borges work email
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Maria Borges personal email
I am a versatile and results-oriented professional with a sizeable tenure. I have spent my experience accumulating knowledge and achieving set goals through delivering my best at every step of the way to provide optimal results. I firmly believe in establishing and maintaining the key partnerships and relationships that prove productive and allow for better performance.I am an established professional with an analytical mindset. I have well over 20 years of experience, along with an extremely successful and proven track record at handling multiple roles and massive projects without any delays. I am highly collaborative, and I can perform exceptionally well in teams as well as by myself. I thrive in fast-paced business environments and cherish a chance to self-manage things through my innate problem-solving skills. I possess verifiable leadership, interpersonal, and communication skills that allow me to put across my side of things with a crisp point to not only peers and colleagues but also the management. I am positively confident in my capability to deliver impeccable results through my dedication and ability to handle multiple roles, functions, and activities deftly under high-pressure environments.Areas of Expertise: Strategic & Operations Planning Business Transformation B2B/B2C/B2G BD Sales & Marketing Products & Services Development Change Agent Business Development Continuous Improvement Champion Process Improvement Key Account Retention & Acquisition Analytical Skills Team Management Problem Solving Merchandising Strategies Risk Analysis Client Relationship Management Innovation Collaborative Leadership Skills Management Skills Administrative Skills
Greater Edmonton Taxi Service | Prestige Transportation | Cliffs Transport, Recovery, Towing
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Chief Operating OfficerGreater Edmonton Taxi Service | Prestige Transportation | Cliffs Transport, Recovery, Towing Nov 2022 - PresentEdmonton, Alberta, CaResponsible for all aspects of the operating, developing, marketing, and growing all the companies while maintaining a high level of customer experience for both internal and external customers. -
Vp Customer ExperienceGreater Edmonton Taxi Service | Prestige Transportation | Cliffs Transport, Recovery, Towing Sep 2021 - Nov 2022Edmonton, Alberta, CaResponsible for business development, marketing and sales. Maintaining a high level of customer experience for both internal and external customers. -
Interim CeoSpecial Olympics Alberta Jun 2021 - Aug 2021Edmonton, Alberta, CaTo provide year-round sports training and athletic competition for individuals with intellectual disabilities.Special Olympics promotes opportunities to develop physical fitness, demonstrate courage, experience joy, and develop skills and friendship with their families, other Special Olympics athletes and the community.For over 50 years Special Olympics has grown from a modest program serving local athletes to become the world’s largest movement dedicated to promoting respect, acceptance, inclusion, and human dignity for people with intellectual disabilities through sports. -
President & CeoBorges Strategic Consulting Inc. Apr 2015 - Jun 2021Strategic consultant with Fortune 500 companies and entrepreneurs, including market evaluation, value proposition, and customer purchase drivers for both the Canadian and US markets. Business due diligence for M&A activity. I provided business consulting for a North American paper manufacturing and distribution company. I collaborate with the marketing team to validate if their value proposition resonated with their Canadian customers and provide feedback on the packaging and go to market strategies for Canada. I also provide business consulting for a Canadian envelope manufacturing and distribution company - Did market research to understand the size of the market, product offerings, and competitors.
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Director, Customer ServicesAtco Electric 2018 - May 2019Edmonton, Alberta, CaI was accountable for improving the customer experience, driving growth, and providing innovative solutions to ensure alignment with key customers, both internal and external. I orchestrated key accounts, field sales, call center, billings and operations, customer connections and industry relations, and led a team of 65. I oversaw receivables and revenues of approximately $1 billion. I significantly achieved a 1.5% year over year improvement during difficult economic times. I introduced a proactive customer engagement model versus a reactive historical-based transactional model. I developed and implemented new products to provide easy access to outage information, including a web map, outage notification, improved communication with a customer engagement smartphone application. -
Senior Director, Customer ServicesAtco Electric Nov 2016 - 2018Edmonton, Alberta, CaI executed a strategic and results-focused role within the ATCO Electricity Distribution & Transmission Division management team with responsibility for driving the approach to the customer experience in a proactive and innovative system, ensuring alignment with key customers. I introduced a significant change-management field-based initiative. The program included leadership spending 'a day in the life' to better understand the day-to-day processes. I was awarded the top executive after a competition was adopted to create a friendly rivalry amongst the leadership team. I developed imaginative customer engagement strategies, which enabled the company to achieve higher customer satisfaction levels, increased competitiveness, and ultimately the growth of the business by introducing Salesforce CRM. I created dashboards to maximize high growth opportunities, including the Montney-Duvernay area, resulting in over $100 million of new capital investments. -
Vice President, Customer AdvocacyOfficemax Grand & Toy 2014 - 2015Vaughan, On, CaI analyzed and evaluated end-to-end customer experience for enterprise, large, and SMB customers nationally. I mandated to improve customer experience during the critical post-merger phase with Office Depot. The scope included North American integration, merchandising, pricing and margin strategies, strategic sourcing, strategic account acquisition, customer implementation, customer service centers, and sales operations and support. I created a strategy to benchmark current customer experience in three key areas: identifying root causes and developing processes and procedures to resolve issues. I designed pricing and customer retention strategies, which delivered 99% and 93% retention rates for Enterprise and Large customers. I developed plans to deliver an incremental $32M in margin dollar enhancements over the last four years, despite declining sales. I expanded product offerings resulting in 4 of the six categories showing growth, including a 10% increase in facility supplies and a 12% increase in computer supplies. -
Vice President, Business Development, Customer Service Centres & SustainabilityGrand & Toy 2012 - 2013Vaughan, On, Ca -
Vp Business DevelopmentGrand & Toy 2006 - 2012Vaughan, On, Ca -
Vp Merchandising & Strategic SourcingCorporate Express Canada 2003 - 2006Framingham, Ma, Us -
Vice President MarketingCorporate Express Canada 2001 - 2003Framingham, Ma, Us -
Executive Vice PresidentCis Office Express 1997 - 2000
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General ManagerCis Office Express 1995 - 1997
Maria Borges Skills
Maria Borges Education Details
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University Of GuelphManagement Economics & Psychology -
Queen'S UniversityLabor Relations -
Northwestern University - Kellogg School Of ManagementFinance For Executives -
University Of Notre DameEconomic Value Add
Frequently Asked Questions about Maria Borges
What company does Maria Borges work for?
Maria Borges works for Greater Edmonton Taxi Service | Prestige Transportation | Cliffs Transport, Recovery, Towing
What is Maria Borges's role at the current company?
Maria Borges's current role is Chief Operating Officer at Greater Edmonton Taxi Service | Prestige Transportation | Cliffs Transport, Recovery, Towing.
What is Maria Borges's email address?
Maria Borges's email address is mb****@****-net.ca
What schools did Maria Borges attend?
Maria Borges attended University Of Guelph, Queen's University, Northwestern University - Kellogg School Of Management, University Of Notre Dame.
What are some of Maria Borges's interests?
Maria Borges has interest in Children.
What skills is Maria Borges known for?
Maria Borges has skills like B2b, Business Development, Leadership, Sales Operations, Management, Strategy, Team Building, Account Management, Change Management, Marketing, Cross Functional Team Leadership, Sales.
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