Maria Brooks Email & Phone Number

Jamestown, New York Area

o Answer phones, set up appointments and relay messages to the doctoro Entering diagnosis charges and take co-payments Verify insurance coverage of patients and keep their records currento Process insurance paymentso Balancing all daily business activities and deposit

Various Locations

o Wrote newsletters and email blasts for current promotionso Proof read and edited articles written by staff before postingo Worked directly with IT verifying content and overall look before emails sent or posted on website.o Dispute resolution which included research and findingso Research for various projects for non-profit organizationso Managed social media sites and kept current the company’s information on travel sites,company’s website and all micro websites

o Coordinated fundraising efforts with Make-A-Wish Foundations through sale of stars in corporate stores and corporate team building supporting their walk-a-thonso Built and maintained Fatburger Facebook, MySpace YouTube and Twitter accounts on a daily basis to build customer fan base and relationshipso Collaborated with Operations Department and PR firms for Fatmobile eventso Represented Fatburger at high profile events, promoted and ensured that the product was fresh and in the hands of celebrities for photo opportunitieso Coordinated yearly franchise meetings: booked hotel, meeting spaces, rooms, meals, all meeting materialso Guerilla marketing and scoutingo Ordered weekly office supplies for the corporate officeo Marketing Assistant duties as well

o Reported directly to and assisted the Vice President of Marketingo Maintained Awards Database using Excelo Tracked Awards nominations: promote contests via social media, vendors, Franchisees and Fatburger employeeso Maintained Monthly PR Report on a daily basis for Senior Managemento Maintained Extranet logins for corporate stores/franchisees/vendorso Maintained Competition Summary & Analysis once a year for marketing strategieso Maintained spreadsheet of marketing materials quoted/printed from various printerso Processed, collated, recorded and sent donationso Ordered merchandise for donations, corporate awards, meetings, uniforms, and promotionso Coordinated shipping of coupons and other promotional items to franchisees, corporate stores and media partnerso Ordered media coverage from vendor for use in ads, commercials and social mediao Coordinated the creation and approval of business card proofso Processed LSM reports twice a year and updated LSM Fund spreadsheets with the datao Coordinated deliveries to radio stations winnerso Sourced materials needed for Local Store Marketingo Coordinated marketing meetings: calendar, booking conference room, meeting materials o Processed marketing invoices o Processed expense reports for the President and Vice President of MarketingCommunicationo Updated www.fatburger.com weekly o Updated internal Marketing Extranet for communication to Franchise communityo Created and distributed the company Newsletters/Spotlight Awards, Monthly Marketing Memos, Memos, Media Alerts for corporate employees, stores, franchisees and vendorso Answered phone calls from the Corporate office main line, screened calls and forwarded calls to appropriate departmento Contacted customers who submitted a Service Check regarding marketing issueso Updated vendor contact informationo Updated corporate stores contact information for vendorso Liaison for franchisee needs: reports, advertising, uniforms, monthly debits

o Assisted sales team: answered phone lines/routing to correct sales person, entered leads after qualifying through CRM system, logged/prepared shipping labels/tracking customer orders, outsourced products with various vendors to assure competitive pricing for customer and company profit, worked with customers when sales person was absent, conducted client, competitor, and market research during presales process, coordinated general support and executive assistance to assist sales with client related needso Quality Control: for very large customer orders I verified that each item was correct, verified quantities and assisted in repackaging the producto Took initiative to improve and reorganize the company filing system

o Managed a staff of four office associates and was point person in absence of store or sales manager for sales staff and customerso Monitored attendance and vacation pay using Time and Attendance Software (Kronos) for all sales, office and warehouse employeeso Maintained all employee files: benefits, new hire and termination paperworko Screened job applications, interviewing and background checkso Order monthly office supplies and café productso Reconciliation of monetary payments and bank depositso Trained new employees in office responsibilities, introduced new procedures/guidelineso Prevented fraud by teaching staff fraud awareness: screened all credit applications and verified all secondary credit contracts before submitting for paymento A/P and A/R, managed petty cash fund, compiled and distributed reports to the corporate officeo Served as physical inventory administrator, set up count teams, monitored progress and paperwork, submitted all proper paperwork to the corporate officeo Contacted customers regarding elevated service issues, including NSF Checks, incorrect billing and back ordered merchandise

Education record

Activities and Societies: Delta Phi Omega

Education record

Education record

H.S. Diploma