Maria Viale Email & Phone Number

Mountain View, California

Mountain View

• Led a team of 53 on-site and off-site contractors, including 8 Quality Reviewers leading different language markets. Trained new onboarders and Quality Reviewers. • Performed data and trend analyses to insure project success. Provided feedback and solutions to policy and distributed changes. • Preformed team audits, including QRs work, to ensure quality standards were maintained. Upon encountering problem areas, provided one-on-one assistance until improvement was achieved.• Monitored high-level dashboards and solved obstacles in a timely manner.

Mountain View

• Led a team of on-site contractors and later successfully launched and integrated the extension to our project in another location. • Promoted a positive work environment and one-on-one assistance. • Identified and analyzed project trends to drive scalable solutions and quality improvements.• Provided feedback to cross functional product teams and engineers to help improve quality of product. • Created a protocol resource to maintain team success across all project language markets. This protocol is continuously updated based on company policy and is also used for training.• Collaborated and lead meeting updates and implementations. • Helped onboard new team members with training and shadowing sessions.

Mountain View

• Conducted media review and policy enforcement for Facebook’s Product Data Operations.• Hand selected to audit team actions based on my analytical ability and strong knowledge of the subject.• Analyzed data trends and updated policies. Co-lead daily team meetings to report on updated findings.• Resolved team tension and confusion by creating a reference guide to assist in maintaining quality standards.

San Francsico

• Launched email marketing (using MailChimp) in order to improve loyalty store goals. • Kick-started use of social media platforms and created promotional signs.• Drove sales by creating returning customer relationships. • Merchandised store and store-front. • Trained new sales employees in sales tactics.

San Francisco

• Collaborated with and managed creative teams to produce advertising campaigns that were on target and met deadlines. • Conducted and synthesized quantitative analysis and research. • Analyzed focus groups and interviews. • Wrote extensive brand audits and creative brief. • Presented research and concepts to clients.

Moscow, Russian Federation

• Assisted in writing reports for board members and stakeholders. • Assisted in developing presentations for international client meetings. • Participated in client meetings and summarized client feedback. • Assisted with the translation of reports, emails, company news updates, and presentations between English and Italian.

Bachelor Of Fine Arts - Bfa, Advertising Creative Strategy

Color And Design Course

High School, Advanced Placement And International Baccalaureate