Maria Cambria Email and Phone Number

Chief is a private network focused on connecting and supporting exceptional female leaders, built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for senior women leaders to strengthen their leadership journey, cross-pollinate ideas across industries, and effect change from the top down.

Recruited to align global marketing strategies with the company’s long-term strategic vision, addressing issues with misaligned messaging and inefficient audience targeting – which were leading to suboptimal lead generation and engagement. Led the reorganization of marketing department of 20+, reallocating resources and redefining roles to drive performance. Evaluated current business processes and supporting systems to identify and remediate process gaps and/or deficiencies. Directed the implementation of key corporate process improvement and business transformation projects and programs; defined and oversaw the scope of work, mobilization, budgets, and timelines. Measured and monitored the impact of change through both performance and financial metrics, including improvements in speed to market and campaign agility.

Oversaw team of 20-25 focused on driving efficiencies and divisional revenue growth among diverse vertical markets. Established and implemented scalable, repeatable, and data-driven sales processes for continuous improvements. Partnered with internal stakeholders to ensure a world-class end-to-end sales process to drive customer satisfaction. Drove plan for onboarding programs and professional development opportunities for sales managers to ensure they have the content, resources, skills, and knowledge to lead their sales teams effectively. Collaborated with product management and marketing to deliver quality and up-to-date training content that helped strengthened customer relationships and expand portfolios.

Played leadership role in the successful merger between $40M organization and $250M organization (FLIR to Teledyne FLIR). Drove Commercial Operations forward and contributed to business growth with DATA insights and a customer-first mentality. Provided clear strategic direction to ensure the alignment of efforts from high-performing teams in Israel, Spain, UK, Mexico and India. Implemented best practices in specific focus areas to drive business results and customer-value. Built service packages (training, support and commissioning) that targeted specific verticals and Fortune 500 customers. Supported global sales certification program tailored to geographic regions alignment in Sales Comp Plans. Drove global standards, methodologies, tools, and knowledge repositories and provided shared learning through training and certifications, skill assessments, and team building.

Launched a Global Support Group that provided technical assistance to more than 1,500 internal and external customers. Established Global support structure, which boosted customer satisfaction across applied regions and achieved 83% renewal rates on service contracts. Instituted a quality management process for new product releases, which reduced escalations into R&D by nearly 10%. Launched a Service Level Agreements (SLA) Group that grew by 25% each year and achieved $6M in sales.

Developed the Global Accounts Management Group, which assisted over 100 global customers through technical support, training, project management, and product certification. Created paid training programs that encompassed numerous facets of the product offering and achieved $500K in revenue. Implemented best practices across departments and built a ‘Follow-the-Sun’ tiered support strategy, reducing costs by 3%.

Primary technical contact for the first IP software product in the industry. Established relationships with third party vendors. Created training programs and technical processes.

Managed all training and on-site commissioning. Created from scratch support processes and internal escalation process. Managed End User groups to establish customer needs for future product releases.