María Camila Duarte Hernández Email & Phone Number

Bogotá, Bogota, Co

Buenos Aires Province, Argentina

Buenos Aires Province, Argentina

As being part of the Deployment Enablement team, I gather information from a range of sources when analyzing and solving complex problems while validating data, interpreting results and generating meaningful insights. Handling of big data and employees information trough several tools as PowerBi, Talent Link, Alteryx and Microsoft Suite tools as Excel and Teams in an advanced way.

Buenos Aires Province, Argentina

Membership engagement and retention. Sales Management. Support sales department with commercial assistance and building tours to potential new members. Events creation, logistic and organization. Reviewing member responses to understand areas of improvement and implement proactive changes. Close follow-up with different departments to resolve different kinds of situations.

Bogota,D.C., Capital District, Colombia

Organizing special lessons, teaching in one-on-one sessions, and helping agents develop better life and work skills. Implementtation of OPI (Over the phone interpretation). Teaching native-speaking rep converses with a foreign-speaking customer via an interpreter in the middle who translates the conversation. Onboardings in how confirming customers' language preferences as you assist them.

Bogotá, Capital District, Colombia

Provide call center agents with feedback, examples, performance assessments, and best-practice activities to help improve the skillset needed for their role. Data management and agent´s performance onboarding.

Bogota, D.C., Capital District, Colombia

Assisting new employees as they join the company, and help them learn policies, explain duties, plan to join dates, and complete the necessary paperwork after getting relevant signatures

Bogota, D.C., Capital District, Colombia

Facilitate learning, offer advice, and analyze the individual to identify weaknesses and strengths. Data analysis and metrics control. Creation of teaching methods and software supports. Retention and one to one sessions with agents.

Bogota,D.C., Capital District, Colombia

Bogotá D.C. Area, Colombia

Bogotá, Capital District, Colombia

Monitoring, inspecting and proposing measures to correct or improvement in client final products in order to meet established quality standards. Creation of training materials and operating manuals for new employees. Strong attention to details. Excellent data collection and analysis skills. Knowledge of tools, methods and concepts of quality assurance. Team group and leadership.

Bogotá D.C. Area, Colombia

Ensuring agents were providing excellent customer service to customers calling in regarding their service, meeting goals set by management as well as the client. Self analysis via scorecard, customer surveys, and quality monitoring to help improve my performance. Teaching lessons to new rep.

Bogota,D.C., Capital District, Colombia

Customer technical support. Improvement of customer experience. Addressing queries, complaints, and recommendations furnished by customers. Redirecting customers to the pertinent department, if needed. Deferring to management in instances of uncertainty.

Gran Buenos Aires, Argentina

Atención al cliente. Carga de aptos médicos y documentaciones. Recepción y atención telefónica.

En Curso, Design And Applied Arts

Dj Profesional En Mezclas, Music Performance, General, Profesional

Profesional Photographer, Photography

Dirección De Arte, Digital Arts

Photography

Curso De Etiqueta De Negocios Y El Arte En La Mesa

Grado, Design And Applied Arts