Maria Cangemi Email & Phone Number

Guidonia, It

Remote

Guidonia Montecelio, Latium, Italy

Handling calls, messages and emailGiving customer care in difficult situations

Rome, Latium, Italy

Writing relevant social media post on current events. Researching data for speechesOrganising events

Dublin

Post Graduate Course MPhil in Race, Ethnicity and Conflict.This course combines a focus on race-critical theory, population movement, conflict and resistance. Specifically, we examine the techniques used by states to manage peoples and conflict, their social and cultural impact and the responses they elicit. It applies race-critical, cultural and postcolonial theories to racialization, migration and nomadism, conflict and peace-making

Cork

Technical Support SpecialistIn this role as a Technical Support Specialist I support business customers, gathering information, troubleshooting and resolving issues of all types.-Strong customer service background and a passion for customer satisfaction. -Support both by phone or email-Experience with Windows desktop and server-Experience of Networks-Troubleshooting -Committed to continuous development-Quality focused

Cork

I was responsible for supporting the businesses that used the Amazon Webstore Service to build their own e-commerce. I won twice the quarterly contest for the best technical support agent. I dealt with technical issue that arose and supported queries from web developers. The support was given either by email or by phone, but if receiving an email which required step by step assistance, I often called the customer to guide them through the process. I was responsible for giving feedback to software engineers about the performances of the product, and participated in several projects to fix the issues which impacted the sellers trust in the company. My daily duties included the use of HTML, CSS and some JavaScript alongside some web designing. As Senior Agent, I was responsible for mentoring new hires for Seller Support. I was a Kaizen apprentice and bimonthly with the Kaizen team we analysed the processes of the company using the Six Sigma principles to identify waste and improve the performances. Mentoring and coaching new hires, also in Bratislava.Analysing process with Lean thinking and Six Sigma PrinciplesFound possible solutions and proactively make them happen to improve sellers experience and working condition for the teams (such as new tools implementation, new Help Pages, etc.Flexibility to work in a changing and fast inbound environment, supporting business needs when necessary.

Amazon Cs Ireland

I worked in a fast paced environment, where my principal duties were to carefully listen to the customer’s problem, whether technical or regarding their account uses. The first aim of my role was to drive Customer Satisfaction by resolving issues in a timely and efficient manner. I work a shift pattern and was very flexible in meeting the business needs whenever changes where requested.

Athens, Greece

Provide first class support within a call centre environment to Applecustomers on Apple products, systems, peripherals and software,primarily via telephone but also using Web and Email services.Resolve any customer technical issues through diligent research,reproduction, and troubleshooting.Logging of calls from customers onto an Apple database and followingescalation procedures to resolve problems or issues.I was responsible for providing first class support to Apple Customers on apple products, systems, peripherals and software, primarily by phone but also using email services when needed. My first duty was to resolve any technical issue through troubleshooting and research, to identify whether the problem was software or hardware. I was responsible for accurately logging customer complaints on the system and transferring them to the Customer Relation department where appropriate.

Dublin

Main activities and responsibilitiesTo offer annual subscription for Concern Worldwide, a fundraiser association to help Africa

I was responsible of tutoring new students, explaining to them the Faculty’s structures and courses. I was the point of contact between students and professors and my main responsibility was to smooth the transition between High School and University for the students, helping them to begin this new part of their lives.

Master Of Arts - Ma, Philosophical Praxis

How to use Phlosophy to navigate the complexity of life and to handle the questions and conflicts that life throws at you

Spanish Course, Spanish Language And Literature, Intermediate Level

Activities and Societies: Spanish conversation classCourse in Advanced Spanish. Grammar and Conversational skills.

Master Of Arts (Ma), Moral And Political Philosophy, 110/110 Magna Cum Laude

Activities and Societies: Archive GentileBasic of Archivistical and Librarian Discipline. Humanistic Informatic. Web 2.0, XML- HTML.

Post Graduate Specialisation, It Applied To Humanistic Sciences, 110/110

Activities and Societies: Debating on Political activism by studentsInteraction between Philosophical Research and IT. Web 2.0 Social.

Bachelor'S Degree, Philosophy, 110/110 Magna Cum Laude

Moral Philosophy Institution-, Theoretical Philosophy Thesis 07/07/2005, “Recognition: differences in Spirit’s Philosophy of Jena.

Post Graduate Specialisation Publishing And Communications, Editing, Publishing, Communications Techniques

Pricipal Communication’s Theories. The role of Editor, Public Relations, Marketing in Publishing.

Master Of Philosophy - Mphil, Peace Studies And Conflict Resolution