Working in a AP Shared Services Centre for all Dole Ireland depotsResponsible for processing invoices, prepare payment run and post journals, month end supplier reconciliations and accruals, manual payments, close depots weekly, intercompany reconciliationProcess non PO invoices for transport and utilities

ESW is a fast-growing company based in Ireland that provides eCommerce technology solutions for major brands worldwide. ESW AP team deals with PO and non-PO/Freight and Duty & Tax invoices daily to ensure suppliers continuous service and delivery of orders to final customers anywhere in the world!• Role Details: Process high volume of incoming invoices daily in multiple currencies for a range of suppliers; ensuring that supplier’s accounts are reconciled and ready for payment each week.• Accomplishments: I became permanent member of the team after completing 6 out of 9 months of Fixed Term Contract. I've gained an understanding of Logistics Operations, which has enabled me to improve tasks and resolve billing errors, which reduced overpayment previously unknown to the company.Other Responsibilities:• Ensure invoices are correctly posted to Microsoft Dynamics;• Maintain good relationship with Suppliers and resolve inquiries in relation to billing discrepancies;• Prepare and process weekly payment run;• Support to bespoke development of Invoice Validation System and implementation of automated solutions as part of our Finance Transformation Project;• Provide cover within the AP team and ad hoc projects.

• Role Details: Content Review Analyst - Portuguese and English - working in the Trust and Safety project for one of the major Tech/Social Media companies in the world.• Accomplishments: Great engagement with the team and quick learning and use of policies and procedures, ensuring high quality assurance, target accomplishment and time keeping.Responsibilities:• Review the reported content within agreed turnaround times and standards of quality;• Make well-balanced decisions and help resolve inquiries according to defined policies and procedures;• Understand and remain up-to-date with client’s policies and guidelines;• Review user reports regarding website content;• Analyse and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner;• Serve as an advocate for the user community;• Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content;• Recognize trends and patterns, and escalate issues outside policy.#Content Review #Data Analysis #Decision-Making #Team Work #Analytic Skills #Engagement #Target Accomplishment

• Role Details: Assist customers in their shopping experience, as well as the company in different areas of the business for one of the largest fashion retail stores in Europe.• Accomplishments: Received positive feedback from multiple customers that answered our Penney’s survey telling about and thanking for my great working performance.Responsibilities:• Drive sales and increase profitability by applying product knowledge, visual merchandising and stock replenishment techniques and most importantly delivering excellent customer service on the shop floor, phone and checkout while dealing with cash and payment procedures.#Cash Management #Customer Service #Sales Process #Ordering Stock #Visual Merchandising #Manual Handling #Healthy & Safety #Flexibility #Engagement #Self-starter #Teamwork #Time Management

• Role details: Assist approx. 100 families living in the hotel as part of a Government project to end homelessness in Ireland. Responsibilities:• Provide daily basics items and bedding; • Help families in everyday queries/issues; • Regularly check rooms to ensure everything was in working order and notifying the manager if any works/repairs were necessary.#Social Support #Team Work #Time Keeping #Hospitality #Multi-task #Flexibility #Guest Service #Problem Solving #Ability to stay calm under pressure #Manual Handling

• Role Details: Manage and run sales operations across the country for medium size company supplier of swimming and diving equipment and accessories.• Accomplishments: Achieved the highest single sale of the company in over a decade; identified and corrected errors in previous sales history and updated data in the new IS to prevent future mistakes. Provided training for staff.Responsibilities:• Drive sales and increase profitability by applying product knowledge, analyze sales, process orders and authorize invoices, control stock availability;• Work together with the finance department to ensure accounts receivables are up to date;• Produce sales reports periodically;• Supervised the work of 2 office juniors (marketing and sales); • Support sales representatives and manage relationships for key accounts/customers and sales representatives in Brazil and parts of Argentina.#Sales Process #Leadership #Sales Analysis #Customer Service #Detail-oriented #Multi-task #Organisational Skills #Self-motivation #Decision Making #Negotiation #Creativity #Accounts Management #Receivables #Training #People skills

COORDINATION SUPPORT• Provided administrative and clerical support services including filing and records management, exams, ordering office supplies; • Produced official content for email marketing; • Collected and disseminated information in a timely and accurate manner on behalf of the executive admin support unit ensuring the highest level of confidentiality;• Planned class timetable according to lecturers’ availability and allocated classrooms per semester as well as monitored student numbers and class sizes after term commencement and rearrange when necessary;EXTRACURRICULAR ACTIVITIES AND EVENTS MANAGEMENT• Advised students on additional programmes and internships to support their professional learning; • Managed and followed-up contracts between companies and the college relating to intern students; • Organised meetings and events, including arranging attendance of participants, set up and clean up, prepare and distribute relevant documentation, transportation and catering where appropriate;• Organised and supported formal graduation ceremony as well as being master of ceremonies in many events; • Maintain local systems aligned with College procedures for student recording including creation of attendance spreadsheets, recording and reporting of progressive student attendance.• Other administrative duties as required.Key Achievements:• Planned, organised and supported successful academic events together with the board directors and coordinators, such as national and international conferences, lectures and graduation ceremonies.• Achieved the high scores in college and graduated as the first student among approx. 60 people.• Researched and provided recommendations on my Undergrad Thesis that were applied across the College to improve its internal communication, processes and customer service management.• Participated on the development of a new website and Social Media strategy.• Promoted twice along 3 years.