María Alejandra Cedeño, Clcs Email and Phone Number

• Answer phone calls regarding employee workplace benefits.• Provide Accurate information to all internal and external customers.• Reset passwords or retrieve FSA balance via voice response or text. • Advise customer on Healthcare Annual Enrolments, how to submit claims, fill forms, add proper dependent documentation.• Managed reimbursement account administration: FSA, HRA, HSA.• Managed Health Benefits, COBRA, MED, VISION and Dental plans.• Confirm Dependent Eligibility status.

• Confirmed and processed guest check- ins/check-outs• Secured payment, verified, and adjusted billing as needed• Provided information about the hotel and Rosemont area• Ran daily reports• Reviewed to see what needs to be communicated to the next shift’s staff• Completed cashier and closing reports