Maria Chardakis, Msc Email & Phone Number

Greece

• Design, Implement and own Castor’s Remote-First Strategy • Operationalize strategy into projects that drive change across the organization• Manage and inspire Remote-First ambassadors (10-15 people)• Maintain Castor’s Remote-First internal communication assets & tools• Own all internal, company-wide communication with regard to Remote-First• Collaborate with teams internally to maximize the impact of our remote-first way of working in the outside world• Closely… Show more • Design, Implement and own Castor’s Remote-First Strategy • Operationalize strategy into projects that drive change across the organization• Manage and inspire Remote-First ambassadors (10-15 people)• Maintain Castor’s Remote-First internal communication assets & tools• Own all internal, company-wide communication with regard to Remote-First• Collaborate with teams internally to maximize the impact of our remote-first way of working in the outside world• Closely collaborate with the People Team to incorporate remote-first practices in every stage of the employee life-cycle • Measure and optimize the adaptation of Remote-First practices by Castorians through a data-driven approach• Maintain and optimize the tooling stack to optimize Remote First practices• Collaborate with the all functions on project management Show less

HR Consultant in EU projects for the European Commission, working closely with internal and external stakeholders to design, develop and implement core HR and change management projects. Organizational Development: • Contribute to the development of HR competency-based methodologies running across Training & Upskilling, Performance & Talent Management, Recruiting, Workforce Planning, Digital Transformation, to provide support, guidance, and strategic alignment to all EU Member… Show more HR Consultant in EU projects for the European Commission, working closely with internal and external stakeholders to design, develop and implement core HR and change management projects. Organizational Development: • Contribute to the development of HR competency-based methodologies running across Training & Upskilling, Performance & Talent Management, Recruiting, Workforce Planning, Digital Transformation, to provide support, guidance, and strategic alignment to all EU Member States Human Resources departments.• Provide guidance in the design, development, and implementation of HR tools such as Competency Dictionaries, Job Descriptions with Competency Profiles, Competency-based self-assessment platforms.• Participate in the Strategic competency-based learning design: Training Needs Analysis and design, development or evaluation of comprehensive Learning Plans.• Lead training facilitation and preparation (content creation /management).Project Management & Business process management• Use project management skills to support core HR and change management projects.• Identify opportunities to improve processes and tools and drive team improvements• Prepare reports related to specific HR/change management projects.• Contribute to Technical Offer and Proposal Development.• Coordinate the creation of business collaterals including brochures, success stories, news items, fact sheets, client presentations, etc.• Facilitate client meetings, webinars, training, and workshops, expanding on the use of new technologies and digital solutions.• Contribute to project success by identifying, prioritizing, and building organizational capabilities, behaviors, structures, and processes.• Analyzing business practices and recommending improvements.• Draft reports on data that affect business performance. Show less

Athens

Close collaboration with the local, regional and global team of Webhelp & Subsidiary companies in regarding training and development of employees.Key Milestones: • Managed the design, development, and roll-out of the Remote Working Plan for 1000 employees• On-boarded, trained and managed 4 trainers directly• Designed, developed, and launched the first Leadership Training Program and first Train the Trainer Program in Webhelp GreeceKey Responsibilities… Show more Close collaboration with the local, regional and global team of Webhelp & Subsidiary companies in regarding training and development of employees.Key Milestones: • Managed the design, development, and roll-out of the Remote Working Plan for 1000 employees• On-boarded, trained and managed 4 trainers directly• Designed, developed, and launched the first Leadership Training Program and first Train the Trainer Program in Webhelp GreeceKey Responsibilities include:• Responsible for designing, implementing, assessing and evaluating Trainings Programs for Mid-Management and above. • Coordination of training and development plans(map out training plans, design and develop training programs (outsourced or in-house) in conjunction with the L&D Manager and HR Manager• Coordination of the induction and training processes in accordance to company policies and procedures• Market/Advise available training opportunities to managers and employees and provide necessary information• Choosing appropriate training methods per case (virtual, simulated, mentoring, on the job training, professional development classes, etc)• Assess instructional effectiveness and summarize evaluation reports determining the impact of training on employee skills• Monitor and review the progress of trainees through questionnaires and discussions with managers• Manage training engineering (needs analysis, RFP, creation of learning curriculum, training actions and evaluation process)• Advise in the areas of expertise• Recruitment / Interviewing/ Assessment centers Show less

• Contribute to the HR Strategy working on individual and team objectives• Interface with internal and external contacts to ensure all business needs are satisfied• Design and maintain Teleperformance and client training materials where applicable• Identify and agree training needs within and across specific business areas using BEST T&D methodologies• Deliver induction training to enable employees to meet the requirements of their role• Manage the performance, attendance… Show more • Contribute to the HR Strategy working on individual and team objectives• Interface with internal and external contacts to ensure all business needs are satisfied• Design and maintain Teleperformance and client training materials where applicable• Identify and agree training needs within and across specific business areas using BEST T&D methodologies• Deliver induction training to enable employees to meet the requirements of their role• Manage the performance, attendance and reliability of employees in training groups, escalating matters to Operations or HR as required• Contribute and implement strategies to aid retention of staff and increase engagement• Deliver training/facilitate meetings and workshops in an engaging, interactive manner• Fully evaluate the effectiveness of all training interventions and act on results of evaluation using BEST T&D• Provide regular information, data and reports throughout the course Show less

• Driving Key Performance Indicators and Quality Metrics for a team of 15-20 people/responsible for daily operations for 100+ people with COPC standards and Compliance regulations. • Use of DMAIC/Six Sigma Root Cause Analysis for improving quantitative and qualitative metrics.• Monitoring, evaluating and developing team members by designing and implementing structured Action Plans (Coaching, Training, Team Meetings, Mentoring Sessions) • Responsible for maintaining the quality and… Show more • Driving Key Performance Indicators and Quality Metrics for a team of 15-20 people/responsible for daily operations for 100+ people with COPC standards and Compliance regulations. • Use of DMAIC/Six Sigma Root Cause Analysis for improving quantitative and qualitative metrics.• Monitoring, evaluating and developing team members by designing and implementing structured Action Plans (Coaching, Training, Team Meetings, Mentoring Sessions) • Responsible for maintaining the quality and efficiency of the team, client satisfaction, employee satisfaction, and implementation of Teleperformance Global methodologies. • Coordinating internal audits and random QA tests • Communicating progress and planning with Client• Assist in the interview and hiring process for potential candidates• Assist in the onboarding of new advisors Show less

Athens, Greece

Greece

▪ Classroom management;▪ Planning, preparing and delivering lessons to a range of classes and age groups;▪ Marking and providing appropriate feedback on oral and written work;▪ devising, writing and producing new materials, including audio and visual resources;▪ Organizing and getting involved in social and cultural activities▪ Preparing information for inspection visits and other quality assurance exercises;

Courses, Humanities/Humanistic Studies

Activities and Societies: Debate Team -Psychology, Sociology, Philosophy, History, Music

Master'S Degree, Human Resources Management

Thesis: "Job Satisfaction and Organisational Commitment in Non-Governmental Organisations in Greece"

Bachelor'S Degree, English Language And Communication, 2:1

Activities and Societies: Drama Club/Event Planning