Maria Charlotte Pedersen Email & Phone Number

Hovedstaden, Danmark

Københavnsområdet, Danmark

Jeg sikrer med proaktiv kommunikation, at kunderne får en god oplevelse med tilslutningen til en ny inddrivelsesløsning. Kommunikationen sikrer, at kunderne er klædt på til at anvende det nye it-system i forhold til korrekt datakvalitet, arbejdsgange og systemunderstøttelse.Ansvarsområder:✔ Planlægger, koordinerer og gennemfører kommunikationsaktiviteter✔ Udvikler og vedligeholder kommunikationskanaler✔ Besvarer henvendelser fra kunder

Københavnsområdet, Danmark

Jeg sikrer med proaktiv kommunikation, at kunderne får en god oplevelse med tilslutningen til en ny inddrivelsesløsning. Kommunikationen sikrer, at kunderne er klædt på til at anvende det nye it-system i forhold til korrekt datakvalitet, arbejdsgange og systemunderstøttelse.Ansvarsområder:✔ Planlægger, koordinerer og gennemfører kommunikationsaktiviteter✔ Udvikler og vedligeholder kommunikationskanaler✔ Besvarer henvendelser fra kunder

Vejle Området, Danmark

I make sure that our customers get a positive experience in their transition to a new IT system, with simple and targeted communication.Responsibilities include:✔ Development of the company’s communicative and visual platform✔ Writing and sending newsletters to customers✔ Coordinating and preparing implementation plans✔ Planning and organizing webinars✔ Implementing customer satisfaction surveys and analyzing the results.Results:✔ I have completed a corporate rebranding project resulting in the company’s new visual and communicative identity including a new webpage and company and product logos.✔ I have made sure that the company has taken a stronger position in the market with a new communication strategy.✔ I have increased the newsletter open rate to more than 50%. Quote from a reader “The newsletters are easy to understand although it’s complicated information.” ✔ I have planned the implementation of new IT solutions for more than 90 customers.✔ I have organized webinars for more than 266 users about features in a software program.✔ I have made the company’s development opportunities visible based on thorough analysis of customer satisfaction surveys.

Odense Området, Danmark

Responsibilities included:✔ Implementing marketing project targeting 53 municipalities✔ Redesigning product brochure✔ Rewriting product specifications to webpage to make them more customer oriented and commercial✔ Writing texts for ads and Direct Mails campaigns✔ Writing presentations on how to activate new products.

Odense Området, Danmark

✔ Responsible for leading a variety of communication and IT projects.

Odense Området, Danmark

Responsibilities included:✔ PR, communication and marketing activities including a PR strategy✔ Developing newsletters, webpage and Facebook profile.Results:✔ Local press coverage of the company’s activities, which made the company visible to new audiences.

Odense Området, Danmark

Responsibilities:✔ Writing press releases, newsletters and e-mail campaigns✔ Planning 4 course programs a year✔ Updating the webpage and Facebook profile.Result:✔The highest number of course participants ever by the end of 2011

Odense Området, Danmark

✔ Writing articles ✔ Working with sponsor communication✔ Conducting interviews✔ Updating the company webpage✔ Handling the PressSkills:✔ Knowledge and practical experience with text production and communication

Odense Området, Danmark

✔ Customer supportResult:✔ High customer satisfaction (Denmark’s best customer support)

Københavnsområdet, Danmark

✔ Administrative ad hoc opgaver✔ Arbejde med fornyelse af kontrakter✔ Daglig telefonisk kontakt med kunder i hele verden på engelsk og spansk✔ Dagligt arbejde i CRM-systemResultat:✔ Direkte medvirkende til at Due Diligence undersøgelse kunne afsluttes

Master Of Arts (M.A.), International Business Communication, Master

Professional skills: ✔ Copy writing ✔ Communication and Campaign Planning ✔ Coorporate Communication ✔Organization and Culture Analysis..

Bachelor'S Degree, Spanish And Media

Student, Sproglig

Udvekslingsstudent i Mexico (1 år) Universidad de Celaya, Guanajuato, Mexico.