Maria Chehade Le Bour Email & Phone Number

Fribourg, Suisse

Lausanne, Vaud, Switzerland

📋 Project Management Methodology and Practice🔄 AGILE and SCRUM Management⚔️ Conflict Management👥 Leadership and Management📈 Process Communication Model

Lausanne, Vaud, Switzerland

📌 Project and Change Management Tasks:Merge of the Order Processing team with the Customer ServiceCollection of information, analysis, classification of the risks & opportunities, diagnosis & proposals for process alignment 🔍🏆 Achievements:Support in the merge of 2 entities:1 position eliminated = 8% of service charges reduced 💸📊 Administrative Tasks:B2B Sales and Customer Support EMEA 📞Order entry, management and follow-up (Oracle ERP) 🗃️CRM updates and modifications 💻Invoicing: Proformas, logistic information, DDP/ExW 📄🏆 Achievements:70% reduction processing time (partial automation) ⏱️Follow-up improvement: reduced response time on open orders from weekly to daily (implementation of processes) 🔄

Barcelone, Espagne

📌 Project Management Tasks:e-commerce B2B and B2C Customer Service optimisation 🛒Processes review 🔄Order management, shipping and follow-up 📬Products return/replacement 🔄📊 Administrative Tasks:B2B and B2C Customer Portfolios Management, Spain 🇪🇸Order Management and follow-up (Prestashop, Salesforce) 📦Shipping and returns of products 🚚🏆 Achievements:300% decrease in customer request processing time ⏳Processes documented and still currently in use 📑

Barcelona Area, Spain

✏️ Design, creation, production📦 Stock management📦🏷️ Packaging, branding, communication💰 Sales, delivery, customer service, debt recovery🔨 Metalsmith training

Barcelona Y Alrededores, España

💶 Collection of outstanding debts for French market. Recovery actions according to the assessment of the client risk and credit limits.🗂️ Disputes and claims management: daily contacts with HR services of customers' companies, accounting, and directors.🤝 Support to AR team.🔗 Coordination with Page Personnel operational/consultant to ensure being in line with the business.

L´Hospitalet De Llobregat

📢 Communication agency: design and building. Ephemeral architecture.🌍 B2B: end-customers/companies, marketing and architect agencies for French and international market.💼 Business development, administrative project coordinator, operational project coordinator: from the contract agreement until the project delivery on site. Customer service and support.🤝 Coordinator and translator between all stakeholders.

Cornellà De Llobregat, Catalonia, Spain

🌍 Management of a large caseload of outstanding debts for the French market, Germany, Switzerland (and backup on the rest of the EU): non-payment disconnection, debt litigation.⚖️ Administered companies, insolvencies and bankruptcy, cession plan management.💼 Book management with cash application team, AR and AP.

Barcelone, Espagne

🔝 Responsible for Major Customer Accounts - French market + back-up UE📊 Customer account management. Legal and billing data changes, credit checks, transfer of services.💳 Billing adjustments. SLA and dubious invoices management. Sales and account manager support.📉 Credit and collection support: disputes management, collection facilitation

Sant Cugat Del Vallès, Spain

🛠️ Technical support to customers following internal processes.📡 Catch and dispatch to technical departments.

Nantes, France

🏠 High standing residency for elderly. Role creation in May 2007.📅 Project management: social and cultural activities and event organisation.🤝 Partnership development with local establishments and contract management with partners.💼 Account executive for the department.👥 Daily work in a multidisciplinary team.🎓 Trainer for students.📈 Commercial duties.📰 Communication with local and specialised press.

Licentiate Degree, Sociology And Anthropology

Professional Education, Project Coordination, Social And Cultural

Second Year Degree, Sociology And Anthropology

Ipma-D, Project Management