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Chernel Hoopes Email & Phone Number

Lead Process Improvement - Consumer Lending at UNFCU
Location: Brooklyn, New York, United States 7 work roles 1 school
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Current company
UNFCU
Role
Lead Process Improvement - Consumer Lending
Location
Brooklyn, New York, United States
Company size
550 employees

Who is Chernel Hoopes? Overview

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Quick answer

Chernel Hoopes is listed as Lead Process Improvement - Consumer Lending at UNFCU, a company with 550 employees, based in Brooklyn, New York, United States. AeroLeads shows a matched LinkedIn profile for Chernel Hoopes.

Chernel Hoopes previously worked as Lending Training, Operations at Unfcu and Enablement Manager at Better. Chernel Hoopes holds Bachelor Of Arts (Ba), Economics from California State University-Sacramento.

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UNFCU

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Profile bio

About Chernel Hoopes

Building a learning & development team is hard enough for any organization. Add in strained budgets, multiple stakeholders, and diverse backgrounds and it can seem even farther out of reach. Thatโ€™s why having the right Enablement Manager can make all the difference. Experienced training and enablement manager with a track record of scaling teams, increasing bandwidth, and reducing costs. Possesses strong knowledge of lending policies, procedures, and regulations. ๐’๐จ๐ฆ๐ž ๐จ๐Ÿ ๐ฆ๐ฒ ๐ฆ๐จ๐ฌ๐ญ ๐ง๐จ๐ญ๐š๐›๐ฅ๐ž ๐š๐œ๐œ๐จ๐ฆ๐ฉ๐ฅ๐ข๐ฌ๐ก๐ฆ๐ž๐ง๐ญ๐ฌ ๐ข๐ง๐œ๐ฅ๐ฎ๐๐ž:๐Ÿ’  Scaled 4 customer experience teams from 5 to over 30 individuals with over 10 promotions๐Ÿ’  Increased customer service bandwidth by 15% without adding additional overhead๐Ÿ’  Reduced department costs by $1.1M annually through a new streamlined closing processIโ€™m currently exploring new learning & development and enablement roles in the financial services and fintech space. If you could benefit from my expertise and experiences, send a connection request and letโ€™s start the conversation.

Listed skills include Auditing, Tagalog, Powerpoint, Banking, and 32 others.

Current workplace

Chernel Hoopes's current company

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UNFCU
Unfcu
Lead Process Improvement - Consumer Lending
New York, United States
Website
unfcu.org
Employees
550
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7 roles

Chernel Hoopes work experience

A career timeline built from the work history available for this profile.

Lead Process Improvement - Consumer Lending

Unfcu

New York, United States

Lending Training, Operations

Current
Unfcu

New York City Metropolitan Area

May 2023 - Present

Enablement Manager

Better

New York City Metropolitan Area

Led the enablement, training, and development of mortgage operation teams to optimize production output and create happy customer experiences. Key Contributions:โž” Brainstormed innovative solutions and identified areas of improvement around learning and development to ensure all staff was trained effectively and efficiently on critical concepts and.

Oct 2018 - Sep 2022

Assistant Vice President, Client Services

Citi

Greater New York City Area

Promoted to partner with relationship managers to deepen relationships with high net worth clients and uncover additional product opportunities. Manage direct client communications for 20+ clients and a portfolio of over $500M in assets as well as resolving 90% escalated issues within 24 hours or less.

Jul 2017 - Feb 2018

Assistant Vice President, Internal Audit

Citi

New York City Metropolitan Area

Oversee 3 audits per quarter of 10 locations including fieldwork testing of AML/KYC, client servicing, and suitability assessments. Identify key risks, related controls, and make recommendations for improvements to efficiency, cost reduction, customer satisfaction, and risk mitigation.

Jan 2016 - Jun 2017

Senior Loan Closer

First Republic Bank

San Francisco Bay Area

Ranked as top closer/funder for several recurring months when overseeing a pipeline of up to 120 loans per month, โ€”closing and funding each in an ever-changing and deadline-driven role. Reviewed documentation based on investor guidelines and communicated with 3rd parties to ensure accuracy, on-time milestones, and sale value.

Dec 2012 - Jul 2015
Team & coworkers

Colleagues at UNFCU

Other employees you can reach at unfcu.org. View company contacts for 550 employees →

SP Sylvia Paul Sylvia Paul Colleague at UnfcuNew York, New York, United States, United States View → AC Aenoi Chanthavong Aenoi Chanthavong Colleague at UnfcuArlington, Virginia, United States, United States View → DJ Dyron Jackson Dyron Jackson Colleague at UnfcuBrooklyn, New York, United States, United States View → YO Yadelin Ovalle Yadelin Ovalle Colleague at UnfcuBronx, New York, United States, United States View → AA Alexis Ant. Uceta Alexis Ant. Uceta Colleague at UnfcuUnited States, United States View → AL Ali Lemika Ali Lemika Colleague at UnfcuGreater Minneapolis-St. Paul Area, United States View → LK Lisa Kerwin Lisa Kerwin Colleague at UnfcuNew York, New York, United States, United States View → JA Jocelyn Asuncion Jocelyn Asuncion Colleague at UnfcuFreeport, New York, United States, United States View → JG Jesse Gathirwa Jesse Gathirwa Colleague at UnfcuKenya, Kenya View → SL Shama L. Shama L. Colleague at UnfcuGreater Harrisburg Area, United States View →
1 education record

Chernel Hoopes education

FAQ

Frequently asked questions about Chernel Hoopes

Quick answers generated from the profile data available on this page.

What company does Chernel Hoopes work for?

Chernel Hoopes works for UNFCU.

What is Chernel Hoopes's role at UNFCU?

Chernel Hoopes is listed as Lead Process Improvement - Consumer Lending at UNFCU.

Where is Chernel Hoopes based?

Chernel Hoopes is based in Brooklyn, New York, United States while working with UNFCU.

What companies has Chernel Hoopes worked for?

Chernel Hoopes has worked for Unfcu, Better, Citi, First Republic Bank, and Westamerica Bank.

Who are Chernel Hoopes's colleagues at UNFCU?

Chernel Hoopes's colleagues at UNFCU include Sylvia Paul, Aenoi Chanthavong, Dyron Jackson, Yadelin Ovalle, and Alexis Ant. Uceta.

How can I contact Chernel Hoopes?

You can use AeroLeads to view verified contact signals for Chernel Hoopes at UNFCU, including work email, phone, and LinkedIn data when available.

What schools did Chernel Hoopes attend?

Chernel Hoopes holds Bachelor Of Arts (Ba), Economics from California State University-Sacramento.

What skills is Chernel Hoopes known for?

Chernel Hoopes is listed with skills including Auditing, Tagalog, Powerpoint, Banking, Cash Management, Salesforce.Com, Training And Development, and Data Management.

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