Senior Project Manager, Quality Program Manager, Senior It Manager
CurrentSenior Project Manager ★ Combined quality metrics with User Acceptance Testing practices that reduced defects and increased testing output from 4 to 18 products per day★ Served as lean process expert to improve product pipeline throughput from 10 to 100 products per week to meet aggressive migration timelines★ Built a high performance onshore/offshore team to procure and install new cloud technology acting as Single Point of Contact (SPOC) to shorten project timeline from 11 to 7 months★ Directed the Shield Advance “Solve My Issues” vertical with 50+ IT widgets to successfully accomplish scope and match timeline and budget forecasts through proactive risk escalations and change requests Quality Program Manager★ Applied Traditional-Agile managing styles to successfully implement Health Care Reform mandates to establish compliance against ambitious timelines and frequently shifting regulations★ Brokered communications (SPOC) between internal audits and business units to adopt approved and standardized methodologies and deliverablesSenior IT Project Manager ★ Defined IT Phase Gate Methodology with Executive oversight to raise BSC’s industry Capability Maturity Model Index score from a 2 to 4, out of 5 possible★ Delivered IT widgets that consistently met business units Service Level Agreements (SLAs)
