Adina Maria Cocaila-Pustan Email & Phone Number

Stockholm, Sweden

Stockholm, Sweden

As part of the dedicated team for one major client, I was assigned to support the current Billing queries as well as to coordinate Financial Networking and Data center orders.I prepared different types of documentation and matrixes to give a structured overview of the monthly tasks of the team as well as of the accounts that are assigned to our group.In our work related to Professional Services I was responsible to map the E2E process across the organization.

Stockholm, Sweden

Part of the 2nd Line Support team for the EMEA Wholesale Dept, dealing with technical and financial enquires regarding Billing, acting as point of co-ordination between several departments within the company and having as major focus customer satisfaction, reduction of outstanding issues, revenue assurance and improvement of billing accuracy.For the past months my latest role has been to provide knowledge transfer and work-shadow the activity within the outsourcing process to India.My daily tasks include:- Validation of customers' enquiries related to voice, data and other services: - investigating technical issues, fraud cases, disputes, settlements, novations, credit/rebills credit and SLA outage - performing re-rates and cdr analysis; creation and issue of credits and manual invoices- Assurance of order process from entry to bill - Act with priority and urgency as special point of contact for a number of significant customers, from order entry to actual billing- Support the Sales organization as well as Credit & Collection in their work and have a close co-operation with departments such as Customer Service, Order Entry, Finance and othersOther tasks carried out regularly or upon request consist of:- Managing monthly bill-runs for Interconnect traffic within Sweden;- Investigation and validation of forum credits between 25 -100K USD;- Carrying out bill-run checks in order to secure billing accuracy;- VAT return reports; revenue analysis and non-standard customer reporting upon request;- Part of different internal projects for improvement of processes, cleaning-up of accounts/services, VAT issues;- Direct contact with the customer to facilitate a timely resolution to outstanding queries;- Part of the UAT team for a new billing tool developed within the organization;- Customer survey follow up

• General administrative and secretarial office duties with respect to the audit department: preparing reports, proposals, contracts, letters and memos (background research, proofreading, formatting). • Translations of all documentation needed. Collaboration with other departments included.• Prepared presentations and all related printed material for external conferences and meetings• Maintaining departmental database.• Providing necessary support for professional teams: accommodation, tickets, visas for the required staff, invitation letters and registration forms when needed – permanent contact with other administrative staff from foreign offices, when conferences or trainings took place abroad.• Filing departmental documentation.• Other duties: front desk services, supplies for stationary and any kind of duty upon request. • Preparation of balance sheets and P&Ls for the auditors’ introductory work for different clients.

• Preparing manuals for courses• Monitoring the participants during their assignments and draw their personal profile for final evaluation• General administrative assistance when requested