Maria Colonna Email & Phone Number

United States

NYC / Remote

-Master the Snappy dashboard and become a subject matter expert on all features and processes-Support customers with technical product questions via live chat and email (Avg. response time = 45 seconds, avg. CSAT score = 98%)-Build resources to improve the internal workflows as well as the customer-facing experience such as macros, internal & external.

NYC / Remote

-Responsible for resolution of incoming support requests via Zendesk during the Holiday Rush. Comfortable and confident when experiencing high volume surges.-Triaged with Operations via JIRA to resolve ongoing order issues-Consistently maintained a CSAT rating of 96%+ and an SLA < 24 hours-Assisted with product curation and data entry for the Gifts.

• Design personalized fitness programs and lead workouts for individual clients as well as group sessions.
• Connect with my virtual clients via Zoom, Facetime, and/or the Trainerize App
• In person sessions are either held in my home gym or clients apartment fitness centers
• Staying in my scope of practice while guiding clients with their health/wellness choices
• Create welcoming, safe, and professional environments for all clients at all times

-Weekly email maintenance, new client onboarding, and client file updates-Assisted with client document creations via Canva-Responsible for Social Media contributions & moderation-Collaborated with Multify's founder on developing a self-directed teaching platform

Florida, United States

-Created and lead virtual dance classes over Zoom-Worked with ages 4 to 18-Collaborated with studio owner to develop engaging classes for students, finding fun and creative ways to keep their attention while learning dance routines and dance techniques.

Stuart, Florida, United States

• Designed and maintained company website to streamline online sales
• Utilized brand marketing tools to provide consistency across all sales platforms (Amazon, EBay, Shopify)
• Curated social media presence and increased engagement on Instagram and Facebook by 20%
• Conducted market research and implemented engagement tools that increased online sales by $3,000 in five months
• Organized and maintained accurate sales, inventory, and business expense records in QuickBooks
• Conducted successful email campaigns via MailChimp

Tampa, Florida, United States

• Assisted new employee training; continually demonstrated leadership by reinforcing a positive, effectual learning environment
• Anticipated and resolved the needs of customers and co-workers in a fast-paced, multi-task environment
• Worked closely with a team to provide exceptional customer service that resulted in regular and returning customers

Queens, New York, United States

• Assisted prominent casting director in organizing and facilitating the casting of plays, musicals, and live production shows
• Coordinated calendars and scheduled meetings, events, and talent auditions with managers and agents via phone and email
• Compiled and communicated talent details to casting team; scanned and filed documents into talent profiles, ensuring confidentiality
• Handled a diverse range of projects, adapted to changing timelines, and established priorities in order to meet deadlines in an extremely fast-paced, detail-oriented environment
• Used Google Drive and Microsoft Office Suite to organize casting information in a systematic way

New York, United States

• Built trusting relationships with adult and youth clients to better assist in choosing programs for their personal fitness, health, and wellness goals
• Regularly communicated with celebrity clients and high-profile New Yorkers in a caring, private, and confidential manner
• Sold packages, sessions, and retreats to clients; worked directly with management to implement studio and brand improvements to enhance member experience
• Answered and responded to all emails, phone calls and inquiries about the fitness boutique in a timely, efficient, and sensitive manner
• Operated computer and front desk software systems; learned social media and brand marketing tools to reach target audience

New York, United States

• Formed rapport with clientele to generate long-term, loyal, and compassionate relationships; fostered a welcoming environment
• Ensured superior customer experience by addressing member concerns, demonstrating empathy, and resolving problems promptly
• Input and safeguarded member information within a highly integrated internal database
• Worked with instructors and trainers to gain a deeper understanding of their positions and assist members in their fitness journey

Tampa, Florida, United States

• Ballet, Tap, Jazz, Acro, Hip Hop instructor/choreographer for ages 18 months to 18 years
• Responsible for creating classroom programs that keep students engaged and focused
• Encourage free expression and exploration of movement choices
• Promote an open and comfortable environment within the dance studio
• Create, organize and lead theme based parties including engaging activities, snacks, surprise guests, and props
• In charge of up to 25 children at a time as well as developing rapport with parents