Maria Perkins Email & Phone Number

Phoenix, Arizona, United States

Designed, developed, and executed test plans to ensure quality and functionality of in-house software products (Safeguard for Privileged Passwords - web UI and desktop client, Web UI, Starling). Identified and reported bugs, collaborated effectively with development and customer support teams, and maintained positive user experience through rigorous testing methodologies.• Supported migration of on-premises solution to cloud-based platform, ensuring smooth transition and improved accessibility for user-based solution.• Applied integration testing, contributing to successful transition from waterfall testing to agile methodologies.• Utilized Azure web-based deployments, testing end-user experiences. • Performed exploratory testing, uncovering potential issues and usability concerns.• Streamlined documentation processes by developing and configurating documentation environments.

Phoenix, Arizona, United States

Leveraged expertise in data governance testing to ensure excellence and functionality of web-based software (e.g., Starling) while collaborating with international development teams. Wrote and executed tests for data governance and security features (2FA), utilizing Agile methodologies and Azure DevOps for test planning, tracking, bug analysis, and documentation creation.• Trained team on GDPR compliance, ensuring bug-free EU public launch of Starling software.• Led implementation of comprehensive testing framework for in-house 2FA and Governance software, including creating testing environments and developing detailed testing plans, significantly reducing testing time.• Created and maintained virtual environments to support feature validation for documentation teams, ensuring accuracy and delivering timely updates to customer-facing materials.

Executed user-centric testing across various environments for in-house tools and software. Utilized MTM for test case management and collaboration with Technical support and developers for bug resolution.• Performed comprehensive end-user experience (EUE) testing for in-house, Change Auditor, software, designed for Microsoft Active Directory, Microsoft workstations and Unix, identifying critical bugs missed during automation and providing stable and bug-free public release.• Leveraged Microsoft Test Management, efficiently planning and documenting test cases.• Collaborated with customer support team, troubleshooting, and resolving customer software issues and ensuring timely resolution and high customer satisfaction.

Phoenix, Arizona, United States

Ensured quality for complex Active Directory software through comprehensive manual testing, including developing test case tracker and conducting functional, application, regression, and performance tests. Collaborated with developers to resolve defects and managed virtual environments (VMWare, Hyper V) for efficient testing across diverse setups.• Enhanced regression testing quality by designing detailed test case tracker and conducting variety of rigorous tests, including functional, application, and performance evaluations.• Established and managed virtual multiple environments for macOS, windows and Linux systems, enabling comprehensive cross-platform testing and ensuring software compatibility and seamless user experience for diverse customer base.• Performed in depth Active Directory troubleshooting utilizing AD tools (adsiedit, replmon, repadmin, ldp.exe, dcdiag, netdiag, PowerShell) and Azure AD analytics, enabling thorough testing, reflecting real-world customer experiences.

Phoenix, Az

Delivered exceptional customer service for NetPro software users. Guided installations and collaborated with L1 engineers to resolve issues swiftly. Actively championed user experience. Created virtual environments to mirror customer setups, identify and report bugs, and work with development to implement customer-driven features.• Authored comprehensive public technical support documents for non-defects, empowering team to dedicate more time to troubleshooting and resolving complex issues.• Provided technical support to customers for installation and configuration of SQL Server and SQL Reporting Services, ensuring software compatibility and functionality.• Developed and delivered training programs for L1 engineers, educating staff on skills to troubleshoot customer environmental and product-related issues, resulting in increased first-call resolution rates.• Established and managed virtual environments to mirror customer environments, proactively identifying and resolving potential environment-related issues before software deployment.• Recognized and reported software bugs and documented valuable customer suggestions, enhancing stable and user-friendly software experience.