Maria Perkins Email & Phone Number

Phoenix, Arizona, United States

• Designed, developed, and executed test plans to ensure quality and functionality of in-house software products (Safeguard for Privileged Passwords - web UI and desktop client, Web UI, Starling). Identified and reported.
• Supported migration of on-premises solution to cloud-based platform, ensuring smooth transition and improved accessibility for user-based solution.
• Applied integration testing, contributing to successful transition from waterfall testing to agile methodologies.
• Utilized Azure web-based deployments, testing end-user experiences.
• Performed exploratory testing, uncovering potential issues and usability concerns.
• Streamlined documentation processes by developing and configurating documentation environments.

Phoenix, Arizona, United States

• Leveraged expertise in data governance testing to ensure excellence and functionality of web-based software (e.g., Starling) while collaborating with international development teams. Wrote and executed tests for data.
• Trained team on GDPR compliance, ensuring bug-free EU public launch of Starling software.
• Led implementation of comprehensive testing framework for in-house 2FA and Governance software, including creating testing environments and developing detailed testing plans, significantly reducing testing time.
• Created and maintained virtual environments to support feature validation for documentation teams, ensuring accuracy and delivering timely updates to customer-facing materials.

• Executed user-centric testing across various environments for in-house tools and software. Utilized MTM for test case management and collaboration with Technical support and developers for bug resolution.
• Performed comprehensive end-user experience (EUE) testing for in-house, Change Auditor, software, designed for Microsoft Active Directory, Microsoft workstations and Unix, identifying critical bugs missed during.
• Leveraged Microsoft Test Management, efficiently planning and documenting test cases.
• Collaborated with customer support team, troubleshooting, and resolving customer software issues and ensuring timely resolution and high customer satisfaction.

Phoenix, Arizona, United States

• Ensured quality for complex Active Directory software through comprehensive manual testing, including developing test case tracker and conducting functional, application, regression, and performance tests. Collaborated.
• Enhanced regression testing quality by designing detailed test case tracker and conducting variety of rigorous tests, including functional, application, and performance evaluations.
• Established and managed virtual multiple environments for macOS, windows and Linux systems, enabling comprehensive cross-platform testing and ensuring software compatibility and seamless user experience for diverse.
• Performed in depth Active Directory troubleshooting utilizing AD tools (adsiedit, replmon, repadmin, ldp.exe, dcdiag, netdiag, PowerShell) and Azure AD analytics, enabling thorough testing, reflecting real-world.

Phoenix, AZ

• Delivered exceptional customer service for NetPro software users. Guided installations and collaborated with L1 engineers to resolve issues swiftly. Actively championed user experience. Created virtual environments to.
• Authored comprehensive public technical support documents for non-defects, empowering team to dedicate more time to troubleshooting and resolving complex issues.
• Provided technical support to customers for installation and configuration of SQL Server and SQL Reporting Services, ensuring software compatibility and functionality.
• Developed and delivered training programs for L1 engineers, educating staff on skills to troubleshoot customer environmental and product-related issues, resulting in increased first-call resolution rates.
• Established and managed virtual environments to mirror customer environments, proactively identifying and resolving potential environment-related issues before software deployment.
• Recognized and reported software bugs and documented valuable customer suggestions, enhancing stable and user-friendly software experience.