Maria Serra Email and Phone Number
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Maria is an accomplished Financial Services leader with a strong background in Risk Management, Operations, Business Transformation, and Client Retention in the Asset Servicing, Investment Management, Retail/Wealth, and Banking industry segments. She has a history of developing and implementing robust risk management strategies, leading significant middle office Operations organizations, and successfully implementing large operational complex strategic business initiatives, while improving the client experience, decreasing risk, and increasing efficiency, measured by client survey results. Maria has held key leadership positions, including Head of Risk Management for Global Wealth and Asset Management, Operations at Manulife. In this role, she successfully implemented a strong operational risk control framework. Maria is highly skilled in fostering a risk-awareness culture and collaborating with executive stakeholders to align risk management initiatives with business objectives.Maria successfully provided leadership and subject matter expertise to the Risk Management and Investment Management and Retail/Wealth Operations organizations in the below areas leading to an enhanced operational control framework and decrease in financial exposure:►Reportable events, root cause, and risk mitigation ►Risk Control Assessment program across 60 operational functions as well as Fraud and Conflict of Interest key topics ►Risk reviews on new operational initiatives, products, and third-party vendors►Insights on emerging risks and risk themes, including control mitigation input►Created and presented comprehensive risk management reports to Senior Management Business Partners and Risk Management Committee meetings Maria also possesses strong skills in strategic thinking and planning, collaboration, and change management. Her keen sense of data analysis, critical thinking and problem solving enables her to make informed decisions and drive successful outcomes. These skill sets have also served Maria well in her leadership roles in Operations, Client Services and Client Administration at BNY Mellon.Maria is enthusiastic about empowering and collaborating with organizations to navigate risks and strategic initiatives with confidence and is dedicated to helping them achieve their goals by establishing a solid Risk foundation and a disciplined Operational and Program Management process.She is also a successful Operations Senior Leader in the Institutional industry. She enjoys adding value and making a positive difference for organizations.
Stefanini Group
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Senior Business Risk Strategist – Contracting At Prestigious Banking Organization In Boston, MaStefanini Group Nov 2023 - PresentJaguariuna, Sp, Br► Responsible for risk management processes associated with the 1st line of defense, including Risk Events, Risk Control Assessments (RCMs), Risk Acceptance, risk profile monitoring, risk analysis and reporting.► Identifying process and control improvements to enhance the control framework, through the organization’s risk management assurance functions.► Supporting the refreshment of an Operational Risk Profile through the enhancement of Risk Control Assessments (RCMs) to reflect the evolution of the service and processes. RCM refresh examples include Onboarding, Profile Maintenance, Transaction Processing and Release Management. ► Serving as a liaison with Enterprise Risk Management to support on-going alignment of practices.► Contributing to the overall development of a Risk and Compliance monthly Executive Risk Management Dashboard Report, with significant focus on organization's Operational Risk Profile.► Providing consultative support to Operational Business and Technical teams on observations associated with testing, risk events and risk assessment activities. Excel in collaborating with stakeholders in a collaborative and diplomatic approach to reach consensus on risk mitigation activities.► Participating in Fraud Working Group focused on identifying Risks of the program and its solutions to ensure successful execution.► Performed testing of COSO and Key Operational Controls. -
Managing Director, Head Of Risk Management For Global Wealth & Asset Management, OperationsManulife May 2019 - Apr 2023Toronto, Ontario, CaWhile serving as the Head of Risk Management for Global Wealth and Asset Management Operations at Manulife, Maria developed and implemented a strong operational risk framework. She effectively led and allocated risk team professionals to meet risk management requirements and advised stakeholders on risk themes. Maria conducted risk reviews, identified emerging risks, and collaborated with cross-functional teams to support risk migration and change management initiatives.► Spearheaded the design and implementation of a Risk and Control Self-Assessment program. Utilized RSA Archer tool.► Managed the development of risk assessments and action plans to remediate control gaps in 60+ business processes across operations, examples included account opening, trade processing, cash management, corporate actions, reconciliation, accounting, performance measurement and client reporting.► Enhanced internal control framework by guiding changes to key risk management policies.► Performed Fraud Risk Control Self Assessments and provided control mitigates to enhance control framework.►Conducted structured risk reviews on new agile initiatives and products to gain understanding of operational, compliance, fraud, and technical (IT) risk impacts. Documented findings, worked with organization in influencing the control remediation solutions and provided 2nd line challenge review.► Reduced Financial exposure measured by the decrease in the number of reportable events.► Led and managed the implementation of an industry competitive enterprise risk governance framework.► Identified emerging trends and risks, determined solutions to remediation to prevent control deviations.► Built a monthly risk management report for operations, business stakeholders, and GWAM’s Risk Management Committee.►Formed productive partnerships with Compliance and Audit. -
Head Of Controls & Oversight For Wealth & Asset Management, OperationsManulife Mar 2018 - May 2019Toronto, Ontario, CaAs the Head of Controls & Oversight, Maria coordinated the activities of a team of professionals and functioned as the key escalation point for new risk and control events. She assessed corrective action plans, conducted risk and control self-assessments, and ensured compliance with operational risk management processes. Maria also served as a Risk Champion for operations, highlighting key operational risk awareness needs.► Served as a Risk Champion for operations and highlighted key operational risk awareness needs.► Established a 1st line of defense Risk and Control Team for Operations, consistent with Risk Management best practices.►Conducted risk and control self-assessments for business processes, provided sound judgment and collaborative user experience in identifying control gaps tied to a Global Strategic program.► Evaluated in a disciplined mind set issue identification, root causes, and remediate to mitigate future risks. -
Director, Business Transformation Office, Investment Division,Manulife Jun 2016 - Feb 2018Toronto, Ontario, CaIn her role as a Director, Maria oversaw workstreams for a multi-million-dollar Global Optimization program. She managed the development and implementation of new processes, controls, and procedures while aligning with cross-functional operations teams. Maria held ownership of establishing a strong control environment for the new operating model within MIM Asset Management.► Spearheaded the implementation of new processes, controls, and procedures to create a strong control environment for all middle and back office operational business processes. -
Client Integration Program Executive, Investment Manager ServicesState Street Corporation Nov 2015 - Jun 2016Boston, Massachusetts, UsMaria served as a Client Integration Program Executive at State Street Corporation, where she conducted in-depth analyses of client implementation and onboarding tools, providing recommendations to executive staff and creating new organizational tools. -
Director Of Global Client AdministrationBny Mellon Apr 2012 - Nov 2015New York, Ny, UsLed, motivated, and managed a global organization of Client Service, Operations, and Project Management professionals, with eight direct reports. Serviced client base of over 2,000 Institutional clients with assets under custody and administration equaling over $5 trillion (T). Specialized in client and contract administration, new business client on-boarding, as well as client implementation. In her role as Director of Global Client Administration, Maria defined KPIs and goals, identified opportunities to enhance client service and processes, and spearheaded business transformation initiatives. Maria focused on client escalation topics, operational control, and utilized risk management reports to ensure transparency and drive improvements.► Established a Risk Working Group to identify risks, implement solutions, and close gaps.► Established the strategic direction of Technology teams to streamline, automate client onboarding processes and create scalability. Delivered new global client onboarding tools without service disruptions.
Maria Serra Skills
Maria Serra Education Details
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Suffolk UniversityPolitical Science Major And Finance Concentration
Frequently Asked Questions about Maria Serra
What company does Maria Serra work for?
Maria Serra works for Stefanini Group
What is Maria Serra's role at the current company?
Maria Serra's current role is Financial Services Senior Leader | Risk Management | Operations | Trusted & Strategic Partner |Change Agent |.
What is Maria Serra's email address?
Maria Serra's email address is ma****@****ife.com
What is Maria Serra's direct phone number?
Maria Serra's direct phone number is +140722*****
What schools did Maria Serra attend?
Maria Serra attended Suffolk University.
What skills is Maria Serra known for?
Maria Serra has skills like Banking, Financial Services, Asset Management, Securities, Risk Management, Relationship Management, Leadership, Management, Business Analysis, Investments, Global Custody, Fixed Income.
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