Government Services Analyst
CurrentI earned the title of DEPO SME and worked with the transition Project Manager setting up documentation. I now assist many of my team members with difficult issue resolutions. I professionally obtain personal customer information in order to assist customers with account needs and efficiently walk customers through troubleshooting for web portal and browser issues.Technical support via telephone/e-mail in a high call volume environmentMaintain 100% CSAT (Customer Satisfaction Score) on a monthly basis.Have and currently maintain Collateral Secret clearance.