Maria Liza Abquina Email & Phone Number

Valenzuela, Ncr, Ph

Taguig, National Capital Region, Philippines

Supporting-level team members to support Pantheon’s customer base. The role is directly related to Pantheon’s billing issues that involve engaging with customers via tickets and chats and answering general inquiries in a timely manner by referring to our customer-facing documentation.- Independently completes non-routine work of increasing complexity in its own function to ensure on-time and high-quality deliverables. - Plays an influential leadership role in special projects or… Show more Supporting-level team members to support Pantheon’s customer base. The role is directly related to Pantheon’s billing issues that involve engaging with customers via tickets and chats and answering general inquiries in a timely manner by referring to our customer-facing documentation.- Independently completes non-routine work of increasing complexity in its own function to ensure on-time and high-quality deliverables. - Plays an influential leadership role in special projects or other unique endeavors that significantly advance one's own capabilities while providing high value to other team members, such as new team processes, practices, tools, etc. - Proven track record of consistently effective communication with others at varying organizational levels and strong collaboration working with others. - Able to manage conflict in a productive manner that protects both relationships and results. - Maintains a strong and current understanding of evolutions in our function, our industry, and our customers' industries. - Able to incorporate more future-facing considerations into ideas and planning. Show less

Taguig, National Capital Region, Philippines

Primary job responsibilities are directly related to Pantheon’s Online Subscribers’ Overage Enforcement Initiatives.- Perform monthly review of online accounts. Generate files and send outbound ticket notifications for the sites that are over the subscription quota.- Draft and review email templates that need to be communicated to thecustomers in 1.a list via ticketing system (Desk/Zendesk)- Internal Collaboration: Work closely with Sales team (Partner, Agency team, Client… Show more Primary job responsibilities are directly related to Pantheon’s Online Subscribers’ Overage Enforcement Initiatives.- Perform monthly review of online accounts. Generate files and send outbound ticket notifications for the sites that are over the subscription quota.- Draft and review email templates that need to be communicated to thecustomers in 1.a list via ticketing system (Desk/Zendesk)- Internal Collaboration: Work closely with Sales team (Partner, Agency team, Client Sales, AE) toensure they are in sync with the overage enforcement activities, dependencies, and critical actionitems- Response/Followup on Tickets: Respond to support requests (generated in 1.b) and provideprompt, clear, and complete solutions, with emphasis on first response resolution when possible.- Help other Billing CSEs to diagnose complex billing issues, communicate to internal stakeholdersand provide prompt, clear, and complete solutions, with emphasis on first response resolutionwhen possible.- Take part in CSE Initiatives (training, documentation team event, support team events, etc)- Create, edit, and update Customer Support documentation, processes.- Handle emergency escalations related to Billing Overage Initiatives. Show less

Caloocan, Metro Manila, Philippines

- Logistics, Financial and Accounting Support for company operations- Sales Order Management, Accounts Payable and other transactions

Quezon City, Philippines

- Sales Order Management and Project Management coordination- Facilitates communication between production, sales, and distribution stages to promote a healthy and efficient supply chain.- Coordinating transportation providers to ensure prompt and proper movement of shipments- Responding to customer inquiries and referring clients to the proper channels- Reviewing purchase orders and shipping documents to ensure accuracy- Making special shipping arrangements as… Show more - Sales Order Management and Project Management coordination- Facilitates communication between production, sales, and distribution stages to promote a healthy and efficient supply chain.- Coordinating transportation providers to ensure prompt and proper movement of shipments- Responding to customer inquiries and referring clients to the proper channels- Reviewing purchase orders and shipping documents to ensure accuracy- Making special shipping arrangements as necessary- Tracking and fixing shipping errors- Preparing bills and invoices Show less

Ncr - National Capital Region, Philippines

- Lead coordinator for Vendor Management and Supply Chain coordination- Accounting and Finance coordination- Human Resources Management for store and warehouse operations

- Processing orders (MRO and Project Orders) in a timely manner to meet customer’sexpectations and daily shipping schedule.- Working closely with the Project Manager and on the over-all status of the project orderupon order booking/entry until shipment.- Provide support to sales, including responding to customer’s inquiries and requests asrequired.- To assure timely and efficient administration of orders and reports deliverables.- Assisting customers via phone and… Show more - Processing orders (MRO and Project Orders) in a timely manner to meet customer’sexpectations and daily shipping schedule.- Working closely with the Project Manager and on the over-all status of the project orderupon order booking/entry until shipment.- Provide support to sales, including responding to customer’s inquiries and requests asrequired.- To assure timely and efficient administration of orders and reports deliverables.- Assisting customers via phone and email in handling, servicing, follow-up,communication and closure of issues. Show less

- Responsible for entering orders, accurately using Oracle Betsy.- Working closely with the Sales, Manufacturing, Shipping, and Finance department tocomplete the request of customers.- Providing product, pricing, delivery, parts information to the customers.- Assisting customers via phone and email in handling, servicing, follow-up,communication and closure of issues.

Makati, Philippine

- Role as Marketing Assistant II for Consumer Banking Group – Real Estate- Assisting clients of accredited developers of the bank (e.g. Ayala Land, DMCI etc.) for the application of home loan.- Tasked to provide customers information, assistance to loans processing and evaluation of the loan. - Providing computations of the monthly amortization and list of requirements for the clients- Performs marketing activities by doing call outs, sending e-mails and going to the sales… Show more - Role as Marketing Assistant II for Consumer Banking Group – Real Estate- Assisting clients of accredited developers of the bank (e.g. Ayala Land, DMCI etc.) for the application of home loan.- Tasked to provide customers information, assistance to loans processing and evaluation of the loan. - Providing computations of the monthly amortization and list of requirements for the clients- Performs marketing activities by doing call outs, sending e-mails and going to the sales offices of the developers to solicit accounts- Assisting the Account Officer in the evaluation of accounts- Requesting credit investigations, appraisals and verifications. Show less

Ncr - National Capital Region, Philippines

- Tasked to handle requests for withdrawals, deposits and other account transactions for BPI customers- Interfaced with users through the BPI banking system known as Branch Unified Delivery Systems (BUDS)- Attend customer inquiries with added cross-selling and marketing activities as well as product promotions- Performed high accuracy rating for an average of 150-200 daily transactions

Quezon City, Philippines

- Tasked for the Policy Change department that handles various change requests for customer insurance entitlement- Part of the Canadian Individual Insurance Center to handle requests from clients in Canada- Handled requests via ticketing requests under a team Service Desk queue- Became the usual Officer-In-Charge in times of absence or our group supervisor- Served as Training facilitator to provide colleagues with task-specific specialization- Able to use various business… Show more - Tasked for the Policy Change department that handles various change requests for customer insurance entitlement- Part of the Canadian Individual Insurance Center to handle requests from clients in Canada- Handled requests via ticketing requests under a team Service Desk queue- Became the usual Officer-In-Charge in times of absence or our group supervisor- Served as Training facilitator to provide colleagues with task-specific specialization- Able to use various business applications for other insurance requests Show less

Cubao, Quezon City

- Part of Regional Loans and Credit Operations Center - Tasked for file management and data entry for various accounts- Received 98.20% rating for the 200 work hours

Bachelor Of Science, Banking And Finance

Master Of Science In Industrial Engineering And Management, Engineering/Industrial Management