Maria De Los Angeles Sanchez Email & Phone Number

7000 W. Buckeye Rd

Reception of all people entering Cafe Valley. Stocking the Cafe Valley Value Store Responsible for opening and closing store.Train new employee in operation of the store.Directly responsible for completing orders for donations/sales.

7000 W Buckeye Rd

Report to Human Resource Manager Reception of all people entering Cafe Valley. Support hiring efforts Assist with Cafe Valley Store Suppport the Human Resource Office Provide administrative support as needed. Complete E Verify for new hire Orientation for new hires. maintain applications. Interview applicants and set up appointments. Assist with checks. Payroll questions.

Phoenix, Arizona Area

.• Attended daily meetings and trainings necessary for professional development and as required by the agency. • Carried out functions and responsibilities as it pertained to giving orders and conducting evaluations of employees under my direct supervision. • Collected and analyzed data. Counseled parents with employment needs and child care assistance, providing resources to community programs. • Collected information about clients, using techniques such as gathering information, interviewing, discussion, and observation. • Collaborated with other members of management and other key individuals in the community to support Arizona Individuals and families. • Identified family members, social networks, and community systems that need to be included in helping design plans for DES customers. • Referred clients to other support services as needed such as medical, housing, social services, employment services and legal references. Provided the client with tools to address other medical needs.

1801 W. Jefferson

Skills in: Customer Service, Data Entry, Organizing personal workload, Oral and written communication in order to respond to staff and public in an appropriate and timely manner, with tact and diplomacy, Working both as an individual and as a team player. Ability to: Interpret motor vehicle laws, rules and regulations, Analyze and research applications and supporting documentation, Multitask, comprehend and carry out the responsibilities of the work station, Utilize electronic processes, program applications, and databases, Utilize calculator to calculate fees, reconcile financial reports, etc. Examined vehicle registrations and other documents to determine authenticity; enter intents, suspension lifts, and review incoming faxes, judgments, sr22s, sr26s and calculated, collected appropriate fees and taxes and completes associated cash reconciliations. Responsible for security of cash receipts, information, and a wide variety of forms that are accountable. Performed duties which involve continual public contact, which may involve face to face contact with irate individuals. Sent and review correspondence to motor vehicle owners. • Processed, cash payments for accident and judgment. • Adhered to ADOT security and audit procedures. Researched and resolved customer issues on Arizona motorist. • Delivered prompt, accurate and excellent customer service to AZ motorist. Maintained, confidentiality of Arizona Residents records and client information. Provided accurate and appropriate information in response to customer inquiries .Maintained up-to-date records at all times by entering the Arizona Liability .Ran reports and supplied data to fulfill customer report requirements • Processed, cash payments for accident and judgment.

• Collected customer feedback and made process changes to exceed customer satisfaction goals • Administered, directed and coordinated the activities of the agency programs AZSNAP. .Made reasonable procedure exceptions to accommodate unusual customer requests. • Trained staff on how to improve customer interactions. Assisted with the development of the call center's operations, quality and training processes. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. • Provided cross training to new staff members. Properly directed inbound calls in phone queues to improve call flow. Worked with state clients and help Served as liaison between management, and staff and the community. • Identify opportunities for value added services. Cooperated with other health related agencies and organizations in community activities. Ensured the accuracy of public information and materials. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations AZSNAP team lead assisting AZ clients of Social Security reciepients age 65 years and older. Call center expericence at FAA CC 2006-2011.Since 1994 has had the opportunity to promote within the State of Arizona Divisions.

Arizona Rural Areas

Traveled with a Team of Medical Professionals providing medical insurance and medical care to low income Arizona families. In this position helped with vision and hearing test. Screen applicants for eligibility and also outreach for Kidscare referring potential clients to AHCCCS.

Tolleson, Arizona

Jewelry department cashier and demonstrated various types of Jewelry and watches.

West Phoenix

Assisted the school nurse part time with health screenings for both vision and hearing test. Also helped teachers as a teachers aide in this postion when needed.

Prepare The Way

Activities and Societies: Catechist

Human Services Certificate

Ged

Clearical Studies, Basic Computer Studies

Activities and Societies: Completed the Arizona Department of Economic Security Internship program thanks to AZ Volunteer Services.