I lead strategic sessions with project development teams, where I design and execute strategies to improve management across multiple departments. My mission is to optimize and streamline management processes throughout the organization, fostering efficiency and business success.

I am in charge of providing personalized and efficient customer service, using channels such as email, WhatsApp and Instagram. In addition, I manage invoicing, resolve claims and supervise publications in Mercado Libre. I work as part of a team to improve sales and implement effective strategies. I maintain an active presence on Instagram and run shipping reports. My goal is to deliver an exceptional experience and contribute to the digital growth of the company.

Carry out strategies to differentiate from the competition, listen to the customer, offer novelties, improvements and, in short, optimize processes to provide a better service, not only retaining old customers but also new ones, as well as attracting potential customers on the Mercado Libre Chile and WhatsApp Business platforms.

As Facebook Ads Coordinator, I worked with marketing, senior management, sales, designers and marketers. My role included reviewing posts, archives and campaigns, creating timelines, marketing strategies and managing sales on the platform. In addition, I trained staff and generated ideas to improve campaign performance. My goal was to optimize Facebook ad campaigns to achieve successful results.

Responsible for directing all operational aspects, namely distribution, customer service, human resources, administration and sales in accordance with the company's objectives, providing training, advice, development and motivation for the staff in charge.

Sales service or promotion of products over the phone. Answering customer inquiries in the different channels. Perform after-sales service, including the management of claims. Coordinate with the warehouse or logistics area the delivery or shipment of the merchandise sold. Manage social networks and digital advertising campaigns.

Logistics coordination for karting and 1/4 mile events. Supervision and assignment of tasks to personnel. Mechanical maintenance and troubleshooting. Development of competition strategies. Data management and technical records. Compliance with regulations and standards. Inventory and supply management. Optimization of resources and team performance.

I trained as an Assistant Mechanic for Competition Karting, taking care of basic maintenance tasks, including cleaning tires, mounting and dismounting wheels, sanitation of parts and engine, monitoring RPM and track condition, minor adjustments in steering and brakes, I was trained obtaining general knowledge of tools and mechanical parts for Karts, and assistance in the preparation of karts for competitions, under the supervision of the experienced mechanic.

I successfully managed several strategic areas. I supervised and optimized operations, managed resources and trained the team. I established commercial alliances to strengthen the supply chain and led B2B and B2C negotiations with a focus on operational efficiency. I evaluated and improved staff performance, adapted product strategy according to market behavior and ensured customer satisfaction by effectively addressing complaints. I represented the Real Performance Customs brand with… Show more I successfully managed several strategic areas. I supervised and optimized operations, managed resources and trained the team. I established commercial alliances to strengthen the supply chain and led B2B and B2C negotiations with a focus on operational efficiency. I evaluated and improved staff performance, adapted product strategy according to market behavior and ensured customer satisfaction by effectively addressing complaints. I represented the Real Performance Customs brand with commitment, contributing to its continued success. Show less

I strategically led asset and supply management, applying rigorous logistics standards and 5S methodologies. I supervised and directed inventory, supply control, procurement, fleet maintenance and reporting, ensuring maximum efficiency in the supply chain in line with the company's standards of excellence.