Maria Di Piazza Email & Phone Number

Tampere, Fi

Tampere, Finland

In my role as a service architect and designer,I have been instrumental in developing public services at both the national and municipal levels, as well as within various levels of organizations. In my capacity as an expert and project manager,I am tasked with considering and aligning the needs of users, the client organization, and systems. My work often involves comprehending the complexities of various service lifecycles and portfolios and identifying pain points within processes and… Show more In my role as a service architect and designer,I have been instrumental in developing public services at both the national and municipal levels, as well as within various levels of organizations. In my capacity as an expert and project manager,I am tasked with considering and aligning the needs of users, the client organization, and systems. My work often involves comprehending the complexities of various service lifecycles and portfolios and identifying pain points within processes and services. Through my responsibilities, particularly in human-centered design contexts, I have also gained expertise in people management. This includes recognizing the strengths of diverse professionals, guiding initiatives in a human-centered manner, inspiring the pursuit of new knowledge, and understanding the needs of individuals to enhance their capabilities. My job description has been extensive and project-specific, encompassing roles such as project management, facilitation, design, and expertise in the following areas:• Human-centered change management, learning design, and facilitative leadership.• Facilitation of projects and initiatives, virtual facilitation, virtual training and team-building• Support for systemic change, emphasizing impact-driven approaches, strategic goals, and system design.• Development of leadership systems and operating models, focusing on data-driven economy.• Implementation of ethical and sustainable actions within a strategic context.• Development and design of services, operating models, and business practices, including IT system development, data-driven leadership, service development, and service ecosystems.• Development of AI-assisted services through design methodologies and the utilization of advanced analytics in service design.• Data-driven decision-making, combining analytics, metrics, and tacit knowledge in situation-based leadership within the data-driven economy.• Ethical design of AI, data, systems, and information content. Show less

Tampere, Finland

In the role of Service Manager, I have, among other things, coordinated the support and maintenance services offered to the company's customers, as well as other ongoing services. I have also promoted the development of service models and the service organization within my unit, actively participating in the unit's sales and development work. Additionally, I have served in the roles of Project Secretary and Service Manager, supporting ongoing service projects and collaborating with the SLA… Show more In the role of Service Manager, I have, among other things, coordinated the support and maintenance services offered to the company's customers, as well as other ongoing services. I have also promoted the development of service models and the service organization within my unit, actively participating in the unit's sales and development work. Additionally, I have served in the roles of Project Secretary and Service Manager, supporting ongoing service projects and collaborating with the SLA Manager to develop the operations of customer service, systems, and the service delivery team.In my capacity as a Service Manager, I have worked with the systems delivered to KeHa Center and facilitated numerous projects in the public sector, including service design and various project initiatives. My job description has been extensive and project-specific, encompassing tasks related to office work, development, production, supervision, definition, and planning, as well as their execution at various events and projects. Show less

Tampere

The service coordinator's job description has been provided by the company's customers with support and maintenance services, and ongoing coordination of services as well as service organization to assist in developing services and planning. Work tasks have also been commercial or technical support and service requests related to customer service functions as well as the performance of co-ordination. They have also included such as billing and reporting, the service request queue management as… Show more The service coordinator's job description has been provided by the company's customers with support and maintenance services, and ongoing coordination of services as well as service organization to assist in developing services and planning. Work tasks have also been commercial or technical support and service requests related to customer service functions as well as the performance of co-ordination. They have also included such as billing and reporting, the service request queue management as well as previous documentation and instructions. The employee is responsible for the company also had to respond to Hansel Framework Convention on cooperation-related activities, including customer relationship management and outsourcing tasks related to their assistance, tenders receiving and co-ordination as well as reporting activities. Show less

Tampere, Finland

Of computer software and use case definition, planning and implementation with our customers, the use cases on the basis of user interface design and co-promoters with user testing and usability testing, including test case design, execution and reporting as well as guidance to customers, software project support tasks and their organization, training materials and instructions you and software training for customers.

Kangasala, Pirkanmaa, Finland

Tampere, Finland

Smoke and usability testing including test case design, execution and reporting. R & D support functions, training materials, artificial and software training for international customers. Product and task support to the colleagues and the Finnish and international customers.

Tampere, Finland

Extensive sales and customer service functions as well as sales support functions

Tampere, Finland

Customer contacts, web page production projects (requirements, specifications, production, testing and project pass-through), graphic design, trade fairs and events, sales, design, implementation, and pass-through

Palvelumuotoilun Perusopinnot 25 Op

Itil® Version 3 Foundation - Certified Experience, Itil® Version 3 Foundation Competence, Certificate

Scrummaster - Certified Scrummaster, Scrum Competence, Certificate

Ipma Level D® - Certified Project Management Experience, Project Management Competence, Certificate

Mba, Degree Programme Of Entrepreneurship Competence

Bba, Degree Programme Of Business Information Technology

Beng, Degree Programme Of Environmental Tecnology

Education record