The tasks were: - Customer service and administration before and after sales - Use of English and Spanish - Handling of claims - Responsible for customer portals of key clients

The tasks were:- Customer service and administration before and after sales - Use of English and Spanish - Handling of claims - Colaboration with factories in China

I taught in India, China, Australia, USA, and Europe. A very multicultural task since the courses had to be delivered, taking the different countries' needs and human factors into account, plus adults' different learning styles.The tasks were:- SAP Instructor mainly in Sales, Project and Procurement- Classroom and virtual training- Cooperation with SAP developers, consultants, excellence teams and relevant departments- Create tailored courses and material to end… Show more I taught in India, China, Australia, USA, and Europe. A very multicultural task since the courses had to be delivered, taking the different countries' needs and human factors into account, plus adults' different learning styles.The tasks were:- SAP Instructor mainly in Sales, Project and Procurement- Classroom and virtual training- Cooperation with SAP developers, consultants, excellence teams and relevant departments- Create tailored courses and material to end users and super users- Develop and structure training videos- Burn-in support to the business- Implement business processesResults:In order to maintain a high level of professionalism among the instructors, Vestas used measurements of learning of the participants and of my quality as a teacher, in which I generally received one of the highest scores.All SAP instructors in Randers were unfortunately dismissed due to restructuring. Show less

Along with my daily responsibilities as Sales Supporter / Export Coordinator I was also assigned the role of Team Leader for colleagues and various quality projects.The tasks were:- Responsible for quotations and order confirmations- Customer service before and after sales - Coordinating with production and transport planning- Implementation of SAP sales module as a userResults: Please see the attached recommendation from Pierre Baumgaertner, which… Show more Along with my daily responsibilities as Sales Supporter / Export Coordinator I was also assigned the role of Team Leader for colleagues and various quality projects.The tasks were:- Responsible for quotations and order confirmations- Customer service before and after sales - Coordinating with production and transport planning- Implementation of SAP sales module as a userResults: Please see the attached recommendation from Pierre Baumgaertner, which among other things mentions:"During the last 2 years Maria was a member of a European transformation project of the world wide Business Centre. She was responsible for definition of tasks, preparation of documents and training material, and she worked in India during a total of 6 months for a successful knowledge transfer. In India Maria showed great communication skills and her contribution was decisive to the success of the project." Show less

Results:During the employment I structured the export department with a determined effort, which was measured in a tripling of the export sales.The tasks were:- Daily contact with customers from more than 40 countries- Responsible for quotations and orders- Coordination with production- Transport- After-sales service- Translation of technical manuals, brochures and catalogues - Negotiation with agents / distributors and execution of contracts-… Show more Results:During the employment I structured the export department with a determined effort, which was measured in a tripling of the export sales.The tasks were:- Daily contact with customers from more than 40 countries- Responsible for quotations and orders- Coordination with production- Transport- After-sales service- Translation of technical manuals, brochures and catalogues - Negotiation with agents / distributors and execution of contracts- Planning of major international exhibitions in the U.S. and in Europe - Represented the company in exhibitions Show less