Maria Erdman Email & Phone Number

United States

Reserved airline, car, limousine and hotel reservations, arrangements for multiple Corporate Clients .Working knowledge of Word, Outlook, and Excel. Geography and tourism. Escalate out of policy request to the Manager and Administration. Supplied 24-hour support to all levels of employees. Supplies unparalleled service to travelers by supplying prompt, accurate and professional communication. Monitor, sort and work all GDS queues daily to maintain quality control. Follow company procedures, guidelines, and standards in the areas of customer service, building Passenger Name Records (PNRs) and profiles, ticketing. Sabre Computer Reservations System (CRS) productivity, attendance, accuracy of work, invoicing, etc. Knowledge of Concur on-line booking tool and Amtrak booking tool.Communicate professionally and provide information promptly and accurately. Performs other tasks that may be assigned by supervisor.

Jersey City, New Jersey, United States

Reserved airline, car, limousine and hotel reservations, arrangements for Corporate Clients of Ernst & Young.Working knowledge of Word, Outlook, and Excel. Geography and tourism. Escalate out of policy request to the Manager and Administration. Supplied 24-hour support to all levels of employees. Supplies unparalleled service to travelers by supplying prompt, accurate and professional communication. Monitor, sort and work all GDS queues daily to maintain quality control. Follow company procedures, guidelines, and standards in the areas of customer service, building Passenger Name Records (PNRs) and profiles, ticketing. Sabre Computer Reservations System (CRS) productivity, attendance, accuracy of work, invoicing, etc. Knowledge of Concur on-line booking tool and Amtrak booking tool.Communicate professionally and provide information promptly and accurately. Performs other tasks that may be assigned by supervisor. Booked $500k - $1M in Travel per year

Bristol, Ct

Reserved airline, car, limousine and hotel reservations for individuals and group travel for On-Air Talent, Reporters, Producers, Directors, Production Crews in compliance with corporate travel policies at ESPN .Help determine the most efficient way to make flight connections.Keep immediate superior promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action which may be taken.Performs other tasks that may be assigned by supervisor.Working knowledge of Word, Outlook, and Excel. Follow company procedures, guidelines, and standards in the areas of customer service, building Passenger Name Records (PNRs) and profiles, ticketing.Escalate out of policy request to the Manager and Administration. Sabre Computer Reservations System (CRS) productivity, attendance, accuracy of work, invoicing, etc Knowledge of Concur on-line booking too and Amtrak booking tool.Performs related clerical duties and verifies accuracy of travel documentation and charges. Monitor, sort and work all GDS queues daily to maintain quality control. Booked anywhere from$1M - $2M in Travel per year

High School Diploma, Academic Studies, Hairdressing And Cosmetology, 12

Activities and Societies: Varsity Cheerleading for 2 years

Certificate, Travel And Tourism

Fugazy International Travel - worked as a Corporate Travel Agent, taught computer classes on the Sabre booking tool and trained future.