In my role as an Administrative Coordinator at the University of Pennsylvania Perelman School of Medicine, I provided support to the Chairman and Dermatology faculty. Coordinating events, managing schedules, managing data, and handling reimbursement processes were key responsibilities that ensured efficient operations.

In my role as an IT Project Manager at Mexicode & Aloga in Ciudad de México, México, I managed and executed a US Pharma client's IT Projects, ensuring effective bilingual communication between the US client and the team in Mexico. Additionally, I developed terms of service for new projects, showcasing my expertise in policy development. I also played a key role in supporting the startup's Recruiting, Learning, and Development efforts.

In this role, I supported key business transitions, including training for the shift in the sales model and developing communication strategies for the transition to remote work during COVID-19. I collaborated with regional HR teams to assess learning and development needs, deliver system administration training, and ensure compliance through accurate reporting and tracking. Additionally, I led data analysis for compliance, employee surveys, and internal communications. I contributed to the creation of a Regional Diversity and Inclusion (D&I) Committee and designed communications and surveys to enhance employee engagement. I also managed class registrations, evaluations, and training records, while maintaining relationships with vendors to support program needs.

- Planned and implemented a structured training and development program for our stakeholders and volunteers, which met the business and team development needs. - Formulated the pricing model of our services portfolio to estimate the company's fixed costs, variable costs, and profit.- Maintained and formed relationships with our suppliers and stakeholders to respond efficiently to business needs.- Collaborated with forestry engineers to enhance reforestation and decrease tree mortality rates. - Partnered with organizations to co-create and execute sustainable development projects. - Guided national marketing campaigns with outsourcing providers to promote major fundraising activities, advertise new products, and publish activities. - Supervised and directed interdisciplinary social services students to develop products and solutions for Arboles Magicos. - Designed the activities and executed the pilot project of "Bosques MEP" with the Ministry of Education to instruct kids from elementary school about their well-being and environment conservation. - Supported the UX design and testing of the "Ojeadores" mobile app to upgrade its functionality. - Facilitated wellbeing workshops and activities to develop a connection between nature and communities. - Composed reports to measure our impact on the Sustainable Development Goals of the United Nations.

- Programmed and provided sales training material, establishing the sales education cycle among the members of AIESEC in Costa Rica. - Led the development of national B2B partnerships, ensuring AIESEC’s representation in the private and public sectors. - Innovated and diversified the sales portfolio, monetizing the existing activities of AIESEC in Costa Rica. - Implemented Hubspot CRM software monitoring and reporting the local and national B2B sales. - Directed and monetized the “YouthSpeak Forum 2018” event in Costa Rica to inspire, create innovation, and produce impact towards the Sustainable Development Goals (SDG) of the United Nations. - Collaborated with the United Nations and PNUD in Costa Rica, aligning the “YouthSpeak Forum 2018” objectives to the country’s SDG targets. - Coached the team leaders of a local office, developing their leadership qualities to achieve their operational goals. - Trained during external, internal, local, national, and regional events, steering leadership qualities among attendees. - Prepare and moderate my transition out of the role to enable the new hire to ensure continuity of the workflow, external partners, and work cadence.

- Served applications with the Mexican Commission of Refugee Aid, assisting in the refugee processes. - Tracked and contributed to the legal and administrative proceedings, bringing resolutions to the visa applications. - Prepared annual reports of the proceedings and trends of visa applications, inspections, and detentions for statistical purposes. - Delivered public information at request, being compliant with the transparency and access of public information regulations.

- Guided the planning and performance of the local office to grow operations and membership. - Led a team of 6 direct reports to ensure synergy, appraisal, learning plan, and performance evaluation. - Modeled the local organizational culture and identity to support the needs of their members and AIESEC values. - Advocated for the committee in its university, alums, governmental, and private relations to enhance youth representation. - Worked with the local Finance Director to ensure cash flow management, financial compliance, and legal audits. - Chaired the Ethic National Team to ensure the AIESEC values and accountability among the volunteers. - Reported the impact and growth of the local committee to our stakeholders, promoting accountability and transparency of our activities.

- Reconstructed the organizational structure and recruited volunteers to support the leadership pipeline and operations of the organization. - Projected an organizational budget to ensure a sustainable cash flow. - Audited the client's contracts to comply with AIESEC's global standards and local legislation. - Coordinated fundraising events to raise capital for the local Committee.

- Fostered court proceedings to bring resolutions to wrongful termination cases. - Communicated new lawsuits and legal actions to the parties in person to facilitate trial proceedings. - Led investigations of beneficiaries and incidental beneficiaries related to assigning the rights of deceased employees. - Enforced court dispositions such as inspection of the evidence, levies, and reemployment of the employee to support court decisions.