Maria Fajardo Email & Phone Number

Florida, United States

Tampa, Florida, United States

• Collaboration with cross departmental internal partners to design, implement and support all our compliance-based technology solutions.
• Manage 10+ project implementations ensuring configuration work scope aligns with final product commitment that meets client business needs.
• Facilitate execution of product change requests and system enhancements to optimize user experience in conjunction with other departments,
• Identify areas of opportunities and recommended alternative solutions to reduce project bottlenecks, blockers, risks, or concerns eliminating potential delays to client deliverables.
• Provide operational updates to executive team that include configuration work scope, level of efforts, resource forecasting and capacity, supporting core organization goals & objectives, reducing cost without.
• Manage, develop, and monitor day-to-day operations of 10+ onsite and 20+ offshore configuration resources, coordinating operational strategies to achieve profit and growth targets.

Tampa, Florida, United States

• Created and executed effective strategic operational business plans focused on IT governance to maximize efficient use of resources improving quality across product, training and innovation units.
• Used strong issue resolution and communication skills to cultivate and strengthen internal collaboration between units, ensuring alignment on operational business objectives and goals.
• Mitigated existing business operational model identified gaps, modified risks and ensured the ongoing evolution and process improvements were documented, executed and re-evaluated.
• Monitored progress by establishing plans, budgets and measuring results.
• Provided leadership, insight and mentoring to newly hired employees, supplying high level holistic overviews of each unit’s key functional processes, while promoting internal partnerships.
• Formed and sustained strategic relationships with offshore developers designing operational tools and workflows.

• Guided the capture, coordination, and administration of healthcare related configuration during client implementations for multiple solutions designed to improve quality care in the healthcare arena.
• Provided oversight for the day-to-day configuration activities to ensure timely deliverables with quality.
• Managed 10+ internal resources and 10+ offshore resources to successfully deliver various configuration complexities for multiple client projects.
• Collaborated with internal key stakeholders to develop and execute effective configuration mapping and documentation processes and procedures.
• Worked closely with project managers, systems analysts, developers, and product SMEs, to understand limitations, develop code enhancements that resolve application deficiencies.
• Created and executed alternative solutions to resolve blockers, risks, and client concerns during UAT testing, eliminating potential impact to client satisfaction and Go-live timelines.

United States

• Effectively managed and adequately provided remote technical support for tier 1 customers.
• Triaged client production issues and proactively updated form properties, application configuration settings, developed customized reports and recommended alternative workaround solutions aligned with customers workflow.
• Identified, communicated, and escalated technology-related production problems to internal business analyst and engineering teams for resolution.
• Effectively executed functional and technical fixes, performed application testing, and provided client training and support during the implementation phase.
• Contributed to enduring executive relationships showcasing professionalism and promoting total account management solution capabilities.
• Worked with clients to define ongoing product enhancements and design adjustments to meet evolving business needs.

United States

• Evaluated revenue cycle processes and established actionable methods to increase productivity and efficiency for clients on various management systems.
• Responsible for oversight of complete lifecycle of revenue operations.
• Maintained and managed vendor relationships to ensure proper data execution.
• Managed a team of 8+ resources performance through use of strategic and tactical approaches, motivational coaching, and training.
• Accomplished financial objectives by exceeding client expectations and achieving organization objectives and goals.