Maria Fe Sanchez Email & Phone Number

United States

As a Territory Manager for Ooma Business we initially research the requirements of each client or hot lead to identify how our business solutions address the client's challenges followed by positioning, setting sales goals to pitching & presenting and closing the deal. Apart from generating leads and making the sale, we effectively manage accounts by programming a post-sale engagement activity to nurture client relationships and maintain continuity of the brand.

Manila, National Capital Region, Philippines

Effectively handles account and Ad appeals, reviews, and submission of user-generated content to for Meta particularly Facebook and Instagram clients.We also have to ensure that content creators and managers place the content items correctly and securely so they are free from scams, errors and any illegal or copyrighted content.Part of the role is to educate Advertisers and Users of their account activities and content that might harm their Pages, Ad Accounts, Business Managers, Pixels, Catalogs and their business's website to make it the platform a safer place for all end-users and other relevant stakeholders by providing helpful and relevant links and insights via email, chat or over the phone. More often we also help Advertisers and Business clients in building strategies for content creation and execution, Integration of 3rd party websites and ensuring Advertising Policies and Community Standard and Global laws and guidelines are met. We analyze and provide understanding to clients about what content performs well within an audience segment and can help increase user engagement with that type of content through Insights and Data Management.

National Capital Region, Philippines

As a Team Manager for Operations, It was an honor to have led and trained more than 5 Waves of Successful New Hires, Collaborated with more than 5 Trainers and 20 Support Coaches. Each wave numbers at 28 to 35 agents, and the goal within 8 to 10 weeks for each wave is to develop and make them successful in their professional journey. Facilitating Training & Development for Verizon Wireless New Hires transitions from Product Specifics Training to Nesting, and once ready, they are endorsed to their respective teams in the production. Huge chunk of the my role required monitoring Quality call Interactions thru live or recorded call listening, handling escalated calls and complaints, followed by coaching, mentoring and daily calibration sessions, to ensure client metrics and company goals are implemented. The exciting challenge is Time Management as I also have to engage with my team while attending to trainings and meetings, delivering HR and Admin Tasks, performing System Testing, providing Team Reports and Agent Development Plan, Assists co-Team Leaders and Support Coaches, and Reports to Operations & Clients presenting progress and success of our project should still be delivered at the end of the day.

Demonstrated exceptional and inspiring customer experience to Truphone Consumer and Business Customers by efficient case management esp. for B2B Clients, troubleshooting on network and service issues, Global Wireless Number Portability Requests, Corporate account management which includes billing and retention support through email, phone, voice mail and social media channels. Consistent Top Performer and Part of the VIP Champions League where in High End B2B Clients and shareholders select dedicated consultants to handled all their concerns. Part of the core team who made it possible for Truphone's 3-Category nomination and awarded as the " BEST IN HOUSE CONTACT CENTER FOR ASIA- PACIFIC, EMEA &THE WORLD".Organized Engagement Activities and Special Projects to promote Collaboration for Manila and Global Sites.

Makati, National Capital Region, Philippines

Supported SMC- SMITS Clients by providing holistic service needs for Quatar Telecom's LTE Consumer and Business Clients via voice, live chat and social media. Started as Technical Support Specialist then Advanced to Network Data Support where we pioneered significant processes for the chat, email and social media team.

Makati, National Capital Region, Philippines

Delivered exceptional customer experience to Australia's 0ptus Customers from Billing, Technical and Backend SupportConsistent VOC (Voice of the Customer) performer and aced program metrics

Provide daily support to AT& T DSL users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation. This includes assisting clients with diagnosing network outages , software or hardware related issues, troubleshooting connected networks and devices, organizing technician visits for repairs while maintaining detailed records of daily interactions with customers.Communicating clearly and effectively with end users, colleagues, and management is a must, to quickly resolve issues and ensure customer satisfaction.

National Capital Region, Philippines

Supported Consumer and Corporate AIG PhilAm Bank Client inquiries about various bank product features, billing, adjustment and payments via phone, fax, email and registered mail. Facilitates other functions such as accommodating walk- in clients, Computation of bills and waiver and approval of finance and annual fees, fraud and risk management review and coordinating with relevant banking departments.

Makati, National Capital Region, Philippines

Ensured quality Sprint-Nextel Sales, Conducts Screening of Prospect and Generated Leads which involves Credit Check, Assessment of Wireless Local Number Portability, and Closing Mobile and Broadband Deals with Consumer and Business Clients. Provided exceptional customer experience by closely monitoring Club Leader's Orders, Product Availability in SKU via AS 400 Systems, Coordinates with Warehouse for Shipment Details and Dealt with Payments, Refunds & Reversals, Check & Credit Card Charge Backs, and Fraud and Risk Management in the Backend. Consistent Top Performer in Sales and Quality Metrics