Maria Fernanda Gutierrez Email & Phone Number

Santiago, Cl

Santiago, Chile

- Collect internal corporate information through the record of events that occurred in the different systems so that actions can be channeled in the technical and billing areas of the company - Support in the formulation of innovatives sales and customer acquisition strategies through the recognition of the strengths of the Company, the analysis of customer requests and market needs. - Advise on communication plans and actions that publicize the company and improve internal communications. - Attend and manage customer concerns by responding and solving their requirements. - Promote internal communication actions to optimize the performance of the functions of each one of the areas in favor of a better performance of the Company.

Santiago Metropolitan, Chile

- Support and manage client requests, generating a solid relationship with frequent clients to guarantee their loyalty and return. - Recommend products based on a good understanding of the needs and preferences of each customer.- Provide up-to-date and accurate information about the Company's products; advise and assist clients in selecting the most optimal option based on their individual preferences

Santiago, Chile

- Analyze and manage necesi movements in health, life, credit life and general policies - Produce periodic reports (claims, accident rate, reimbursed expenses) - Collecting premiums - Address movements; customer support and guidance- Analyze the needs and problems of the Clients in order to manage movements in the most efficient way within the Company's areas in health, life, relief and general policies. - Write reports (policies behavior, premiums, expenses, response times) - Collection management (collection of premium details according to the nature of each client) - Support and guidance to customers on the functions and advantages of the Company.

Caracas, Venezuela

Managed the FAO Communications and Development Program in Venezuela where I was in charge of :- Coordination of interviews and meetings with government counterparts and others stakeholders and different groups in the society.- Formulation of the annual plan for external and internal communications- Acted as liaison among UNCT, national authorities and stakeholders. - Relations with media. - Responsable for website of FAO Venezuela. - Writing and edition of the publication of FAO Venezuela - Formulation of project ideas. - Advising the FAO Representative in presentations, articles and speeches. - Drafting communication reports and about de country context- Participate in coordination meetings for planning frameworks with the Goverment and other ONU Agencies.

Caracas Area, Venezuela

- Writing, editing and translation of articles and UNESCO- IESALC contents. - Proof-reading of the Journal of Higher Education and Society.

Caracas Area, Venezuela

- Support in the organization of events, meetings, talks, seminars. - Writing articles and press releases.

Master, Communication For Development

Design a web page for the Vargas Hospital in Caracas, Venezuela; in addition to developing communication plans based on participatory.

Specialization, Integrated Communications Management

Activities and Societies: AIESEC member (it is a global, non-profit organization made up of young professionals, students and recent.

Bachelor'S Degree In Foreign Affair, Public Relations, Advertising, And Applied Communication

Student Representative of the Protocol and Ceremonial Commission, as well as a spelling and writing trainer. I published articles.

Bachelor'S Degree In Literature, Editing, Writing, Proofreading

Participación en el Concurso Literario de la Escuela de Letras