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Skilled, astute and results- driven professional with extensive experience in account, vendor, and strategic sourcing management; coupled with strong background in staffing, sales, and workforce management. AREAS OF EXPERTISEBusiness Development ~ Program/Profit and Loss Management ~ Cost and Contract Negotiation ~ Customer Service ~Client Retention ~ Quantitative and Qualitative Analysis ~ Staff Leadership and Training ~ Team Building
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Manager, Vendor Management & Strategic SourcingKaiser Permanente Apr 2009 - Jun 2016- Oversight of one direct report- Created recruitment and vendor strategies and solutions for executive staffing vendors, contingent and retained staffing, and agreements for pre-hire and employment testing vendors- Effectively managed cross-functional sourcing projects along with key internal stakeholders, while completing five requests for proposal (RFPs)- Executed service level agreements (SLAs) with national recruitment vendors, as well as weekly strategic and tactical vendor calls to determine opportunities for process of vendor technologies improvement- Guaranteed business partnership of the organization with the best in-class business partners by conducting regular vendor reviews- Rendered prompt response to client requests for interventions in vendor interactions and discussionsKey Highlights:- Significantly decreased expenses and enhanced efficiencies and levels for National Recruitment through negotiation of pricing and fees, as well as implementation of SLAs, while ensuring continuation and enhancements of services - Established an enterprise-wide National Recruitment Preferred Supplier Program with placement and name generation vendors standardizing price points, reducing administrative fees, and formulating daily service levels- Contributed in the centralization of pre-hire background check and drug testing process- Conducted Scout system assessment audit to improve efficiency and minimize workflow, leading to the following initiatives: - Generation of cost savings through discounted agency fees; - Creation of a process to better manage and measure vendor performance -
Client Relationship DirectorIbm Kenexa - Business Partner Sep 2006 - Nov 2008- Expertly directed customer accounts and cultivated relationships with key personnel for the business development while guaranteeing continuous revenue stream through customization of business plans mapping out client goals and challenges- Efficiently oversaw client satisfaction, client retention, contract renewals, and business development for up to more than 30 clientsKey Highlights:- Solely attained 48% of team contract renewals in 2007 worth $4.3M in revenue- Drove efforts on implementations and engineering projects management within client portfolio in close coordination with Kenexa Engineering and Technical Services teams.- Positioned the company for growth as reflected in the following accomplishments:– Attainment of 66% contract renewal rate in 2007;- Received National Service Award for outstanding customer renewal and retention, as well as two Service Awards for gaining customer satisfaction and successfully reinstallation of client regional user groups across the nation -
National Accounts DirectorAdecco Jul 2001 - Jun 2006Pasadena, Ca- Demonstrated expertise in managing and growing relationships with strategic customers, along with large and complex contingent workforce programs to maximize all opportunities for sales within the accounts- Implemented service plans for assigned clients with staffing services line and on-site and branch management- Provided client key stakeholders with current and pertinent information on company’s performance and return of investment (ROI) through quality business reviewsKey Highlights:- Succeeded in directing Fortune 500 national accounts from professional services to specialty lines- Effectively managed a portfolio with $180M in revenue annually- Played a key role in the successful implementation of the “first of its kind” e-tool/Adecco relationship- Led the obtainment of direct hire vendor and provided approval on technical vendor status for Adecco’s largest national account -
Area ManagerAdecco Mar 1999 - Jun 2001Glendale + Pasadena
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Sr. Branch ManagerAdecco Jan 1995 - Feb 1999
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Branch ManagerAdecco Jan 1990 - Dec 1994Glendale, California, United States
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Account ManagerAdecco Jun 1989 - Dec 1989Glendale, California, United States
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Office SupervisorAdecco Jan 1988 - May 1989Glendale, Ca
Maria Ferrer Skills
Frequently Asked Questions about Maria Ferrer
What is Maria Ferrer's role at the current company?
Maria Ferrer's current role is Account Management + Business Development + Strategic Sourcing.
What is Maria Ferrer's email address?
Maria Ferrer's email address is maria.ferrer@kp.org
What is Maria Ferrer's direct phone number?
Maria Ferrer's direct phone number is +181850*****
What are some of Maria Ferrer's interests?
Maria Ferrer has interest in Cooking, Medicine, Exercise, Electronics, Home Improvement, Reading, Fitness, Travel, Home Decoration, Health.
What skills is Maria Ferrer known for?
Maria Ferrer has skills like Vendor Management, Talent Acquisition, Strategic Planning, Crm, Customer Service, Onboarding, Technical Recruiting, Recruiting, Healthcare, Talent Management, Human Resources, Applicant Tracking Systems.
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