Flora L. Email & Phone Number

Detroit, Mi, Us

Detroit, Mi, Us

Indianapolis, Indiana, Us

London, Greater London, Gb

Cupertino, California, Us

I would take care of clients that would come to the store because of problems with phones, watches, iPads and iPods. I would trouble shoot them and then solve the issue or escalate it depending of the problem.

Rochester, Mi, Us

Monitored and maintained the computer systems and networks for school staff, including audio/visual equipment. Computers, laptops, printers, Microsoft office, projectors and Smart BoardsDiagnosed hardware and software faults and solve technical and applications problems, sometimes reaching suppliers directlyIncreased school staff productivity by solving their IT related issues in a timely manner. Able to prioritize and improvise to be able to provide prompt solutionsDemonstrated flexibility and problem solving by providing support to other schools within the district, as neededKey achievements:Identified, collected and organized obsolete equipment (laptops, notebooks, computers, cables …) in order to be picked up and give room for new equipment

Tools Selection Project Leader:Coordinated the search for state of the art developing software (CASE, class libraries, reporters, configuration management). Looking to be more efficient when developing software Coordinated the evaluation and testing of the softwareNegotiated contracts for the purchase, maintenance and support of those tools Required on-site demonstrations in Mexico from suppliers based in the USAKey achievements:Achieved savings of up to 70% of original price in products, support and maintenance and educed prices and cost of yearly maintenance and technical supportStrategic Alliances Developer:Developed opportunities with software and hardware companies in order to complement products and services.Key achievements:Created joined ventures with SAP and HP/Compaq to develop and deliver tailored solutions to its clientsMarketing Consultant:Planning, organizing and coordinating fairs and events.Documentation of success histories.Key achievements:Successful events in Mexico and the USA. Supporting the launching of the New Beetle jointly with VW of Mexico in a new platform (Unix).

Cuautlancingo, Puebla, Mx

Key achievements:Analyzed, designed, wrote code, debugged and implemented software for the Quality Assurance and Production Areas.Implementation in VW Mexico of the Volkswagen Group’s, German System, for Field Warranty Administration.Implementation of VW’s product-audit system. Organized the training for the final users - VW personnel.Implemented a solution for the year 2000 in all Quality Assurance system that were running at the time most of them in a mainframe environment. Software was updated and expanded to be able to support the transition.

Certificate, Information Technology

Java Certification, Computer Software Engineering

Certification, Agile

Bachelor'S Degree, Computer Science