Maria Fransisca Email & Phone Number

Singapore

Singapore

- Specialized in Learning and Development of the organisation - In charge of trainee and internship program- taking care of trainees during their internship and mitigate any issues that they encounter with internal stakeholders- finding quotation and propose for new training vendors- build and maintain good rapport with vendors and partners- ensure any necessary trainings are scheduled and completed within the stipulated time

Singapore

Singapore

Singapore

To assist the Club Operation & Facilities Manager by supervising and overseeing the Club/Facilities operation to ensure that the highest level of guest service is offered and maintained at all times to all guests.

Singapore

Provide personalized service, especially for the club guests, and ensure that the customer's needs are met and expectations are exceeded by creating a memorable experience.- Overlooking trainees and junior ambassadors for daily tasks.- Understudy executives for reception and supervisory position.- In charge of the team's training, overlook by the team's manager and assistant manager.- 1st Runner-up for Accor Best Talent of the Year, Singapore 2018.- Awarded "Employee… Show more Provide personalized service, especially for the club guests, and ensure that the customer's needs are met and expectations are exceeded by creating a memorable experience.- Overlooking trainees and junior ambassadors for daily tasks.- Understudy executives for reception and supervisory position.- In charge of the team's training, overlook by the team's manager and assistant manager.- 1st Runner-up for Accor Best Talent of the Year, Singapore 2018.- Awarded "Employee of the Year" Award jointly presented by SHA, NTUC and FDAWU.- Nominated and participated for Receptionist Of The Year 2019, Singapore.- Nominated for Gold: Non-Executive, EXSA 2019.- Best Sofitel Innovator Award 2019 Show less

Did a job-redesign program to Front Office for almost a year to gain more exposure with each guest as a whole, be it city guests or in-house guests. - Welcoming and bidding farewell to every guest.- Checking guest in on arrival and out on departure.- Posting charges accordingly to guest's account.- Anticipating & addressing guests' needs, and resolving their problems / complaints.- Collaborating & communicating with other department to ensure guest satisfaction.-… Show more Did a job-redesign program to Front Office for almost a year to gain more exposure with each guest as a whole, be it city guests or in-house guests. - Welcoming and bidding farewell to every guest.- Checking guest in on arrival and out on departure.- Posting charges accordingly to guest's account.- Anticipating & addressing guests' needs, and resolving their problems / complaints.- Collaborating & communicating with other department to ensure guest satisfaction.- Running night shift to close the day & to prepare the next day's arrival. Show less

Singapore

Provide personalized service, especially for the club guests, and ensure that the customer's needs are met and expectations are exceeded by creating a memorable experience.- Nominated as best talent of the Month of February, March and November 2018.- Awarded as the Best talent of the Month of November 2018.- Awarded as the Best talent of the Year 2018.

Bachelor Of Commerce - Bcom, Hospitality And Tourism Managemenet

Diploma In Digital Electronics Engineering, Electrical And Electronics Engineering

Activities and Societies: Tennis Interest Group