Maria Spahr Email & Phone Number

Yokota Air Base, Japan

• Processed up to 30 transactions/per day such as individual/organization deposits, withdraws, check negotiations, dual currency conversions, and loan payments. Assisted clients with inquiries and uncovered products and solutions that will benefit them. • Opened, closed, and maintained checking, saving, and CD accounts. Plus connected with customers to understand their financial priorities and provided customer service in a professional and efficient manner. Reduced the waiting and processing time and increased customer satisfaction and retention.• Built, developed, and maintained positive relationships with teammates and specialists. Trained 4 new team members on how to troubleshoot ATMs, accomplish sales, buys, conduct client interactions on the teller line, and create profiles with multi-step transactions maximizing efficiency, success, and provided higher quality customer service. • Dual control servicing 7 ATMs on a military installation; adding USD and Local Currency bills, troubleshooting ATMs, and remote ATMs to obtain daily balances. This guaranteed proper functioning of the ATMs.• Followed established policies, procedures, and guidelines to protect both our customersand the bank institution, assisted by OnBase system, that insulated the company from legal risk and ensured consistent and fair discipline processes.

Yokota Air Base, Japan

• Provided care/supervision (indoor, outdoor, trips, and special events), oversight, and accountability for the program participants in compliance with the Department of Defense (DoD), NAF Component, and local installation policies, guidance, and standards. • Planned, coordinated, and conducted activities for program participants based on their needs and interests, (children and youth between 5 to 18 years of age) using the Boys and Girls Club of America curriculum as a base. • Implemented activities and events that met the physical, social, emotional, and cognitive needs of children and youth.• Interacted and supervised children and youth using approved/positive child guidance and youth development techniques. Promoted and modeled safety, fitness health, and nutrition practices.• Cooperated professionally with staff members, parents, supervisors, and volunteers. Answered parents' questions about their children's progress in the program. In some cases, provided feedback on strategies or improvement plans. • Collected, maintained, and reported daily control log and accountability for participants in care.• Updated and maintained file documents such as health and safety regulations, participants’ memberships, and staff resources, in accordance with the office file plan ensuring proper file storage and confidentiality of information.• Greet participants, and parents, and responded to general routine inquiries and information to the public in person, by telephone, or by electronic email. Always emphasizing customer courtesy. • Ensured compliance with policies and regulations applicable to AF Child and Youth Programs.

Whiteman Afb, Missouri, United States

• Greeted arriving guests and responded to guest complaints in a timely, friendly, and professional manner, according to Whiteman Inn standards and increased customer satisfaction.• Filed receipts, guest’s folios, and information following appropriate storage practices. • Registered and assigned rooms to guests, made and issued room keys. Performed accurate check-ins and check-outs of guests daily and streamlined the process. • Responsible for customer transactions, including check deposits, cash/card payments, and accounts to guarantee proper transactions and cash offsets. • Opened a cash register/bank, maintained a cash flow throughout the shift, and ensured it balanced correctly at the end of the shift (payments/charges/refunds).• Prepared and submitted cashier audit reports, closed bank reports, and sundry sale reports plus secured funds appropriately.

• Communicated with the production team, established the work plan for the day, and assigned tasks based on the daily requirements promoting a positive and dynamic work environment. • Supervised the production lines during the complete process, overseeing and organizing the correct operation of the equipment, staff, and processes on the production floor.• Reviewed and redirected performance of the production line personnel (18 people) in accordance with production objectives and demands.• Communicated weekly results to employees and supervisors advocating for employee recognition programs, that increased employee satisfaction and productivity. • Reported all machine failures and unforeseen events during production and communicated them to the management team, contributing to the analysis of these and the reduction of dead-times.• Coordinated and utilized the daily stocks to prepare the production plan with the purchasing team.• Created daily reports of production with the aim of analyzing the day-to-day production process in terms of cost-efficiency using Microsoft Office (Excel and PowerPoint).

Community Of Madrid, Spain

• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.• Used personalized learning plans to assist students on specific class struggles, and guided students to deeper understanding of course material and learning styles.• Provided homework assistance using specific subject curriculum and materials.• Supported students with helpful and targeted study habits, skills, and exam strategies, motivated and developed student confidence through positive reinforcement approaches.• Used flashcards and other techniques to test and improve memory through practiced information retrieval and conducted review sessions to help students prepare for tests.• Met with parents to discuss student progress, positive guidance techniques/tactics and address concerns.

Master Of Business Administration - Mba

Bachelor Of Education - Bed, Special Education And Teaching

Certified Technical Assistant Nursing Care, Nursing Assistant/Aide And Patient Care Assistant/Aide