Maria Gause Email & Phone Number

Greater San Diego Area

-Responsible for the overall end user computing environment.-Review all hardware and software products to support user requirements.-Establish standards for batching processing in support of corporation.-Collaborated the migration, training, and implementation of email services for Microsoft Exchange 2010 (44,000)-Ensure all outsourced services met or exceeded the needs and expectations of the customers.-Monitored service level agreements and commitments for vendor compliance.-Review outsourcing expenditures and invoices for accuracy.-Deliver oral and written presentations on discrepancies, and non-compliances pertaining to the outsourced services.-Transition operations facilities services from an in-housed to an out-sourced vendor-Approve RFQ and SOW for hardware, software and service needs.-Collaborated and refined requirements for main data center to colocation facility-Establish plans, methods, and procedures to ensure the timely completion of projects.-Review and update Computer Operations job descriptions and responsibilities.-Engaged technical resources as needed to meet the customers’ goals.-Ensured all projects focused on productivity and profit improvements.-Completed ISO 27001 audit-Completed SOX, DCAA, Internal Audits by providing supporting documentation-Provided data processing services and support to SAIC/Leidos customers in the UK, Ireland, India and locations within the United States.-Implemented staggered departmental work hours in order to meet customer needs.-Managed the daily operation of the data center and all aspects of the data processing environment.-Managed a 24 x 7 multi-CPU, multi-complex, and multi-environments.