Maria Jacob Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Amalapuram Area, India

- Ideated, designed, and implemented digitized processes for operations, that transitioned the system from being solely paper based, to a 100% digital record system- Streamlined business processes, to meet business objectives, that improved efficiency by 60% (measured by time taken for tasks) and thereby grew the customer base by 2x compared to the previous year.- Established operations guidelines and workflows for various departments, including standardization in planning, operations and reporting.- Assisted in preparing operating budgets and budgetary controls that enabled the Company plan Phase 2 developments- Managed a team of 20 staff from entry level to associate level and built and delivered training programs for their professional development.

Cochin, India

- Conducted comprehensive secondary and primary research- Handled Special Projects and adopted the Human Center Design approach (Ideation, Observation Collection, Data Analysis, Prototyping & Execution): Led the making of a Short Film on Suicide targeted for ages 12 - 19 years. - Process Documentation of all operations and workflow of various teams- Managed calendars so that complex scheduling and logistics were arranged, coordinated and prioritized. Arranged internal and external meetings.- Prepared reports and briefs for the Management evaluating operations, workflow and special projects- Managed recruitment, on-boarding, training and setting culture for the Company- Maintaining and adding value to client relationships- Managed internal communications

Hyderabad

- Managed the Church Members Database and Information (Newcomers, Counselling Center)- Responsible for all Internal (Church Departments: Core Team, Kids Church, Volunteers etc) and External Communication (Partners)- Managed Special Events (Conferences, Music Concerts, and Special Services) and adhoc tasks- Arranged internal and external meetings- Liaised between various internal departments for managing workflow- Organized Team building activities to help improve and set the culture among all staff

Hyderabad Area, India

- Ideated, planned and launched a cafe that was one of its kind in the city. The cafe specialized in designer cakes.- Solely handcrafted each custom-made cake with intricate sugar art

Hyderabad Area, India

- Performed Gap Analysis of the Product (pharmaceutical database with information on drugs and diseases)- Performed Competitor Analysis by identifying competitors and analyzing their offerings- Ideated, designed and developed new intellectual tools for the Product (MedTRACK – a pharmaceutical database) that helped synthesize key trends and implications in the Pharmaceutical sector- Prepared extensive Data Handling Sheets (data matrix) for the intellectual tools, that liaised between content and software teams and assisted in designing the user interface and establish user experience- Managed a team of 10 staff that was solely responsible for Quality Assurance of the product and daily documentation of the quality score maintained across teams - Built training manuals and programs that set best practices and guidelines for the entire unit that was working on this product- Organized and conducted team building activities for a team of 160 people

Mumbai Area, India

- Serviced 17 Pharmaceutical companies with managing their Service level agreements, subscriptions and renewals- Major Clients include Abbott, Sanofi Aventis, Zydus Cadilla- Prepared updates from large scale raw data, that contained currently trending products in a specific sector, for all clients based on their monthly/quarterly performance- Introduced Online Monthly Lead Tables (company standing based on sales) that reduced data manipulation and thereby improved data accuracy and credibility

Mumbai Area, India

- Performed secondary research on the Global Pharmaceutical Industry that made the database a one stop solution for information on the Industry- Created training manuals and process documents to set guidelines and maintain high quality- Wrote articles and presented latest trends in the Industry, for the client, as an added service that in-turn improved the client score (from the previous year)

Mba (Pgdbm - Post Graduate Diploma In Biotechnology Business Management), Marketing

Activities and Societies: Involved actively in social work and community development. Was involved in distributing food to slum kids every.

Bachelor'S Degree, Biotechnology

Activities and Societies: - Involved actively in social work and community development. Was involved in distributing food to the poor.