Maria Georgenes Email & Phone Number

Sharon, Ma

Marlboro. Ma

• Supported IT PMO with project scheduling and budgets and supported 14 Enterprise IT project managers to ensure smooth and timely completion of projects on budget.• Assisted resource management with over/under project resource allocations and aided governance by updating databases and uploading related documents. • Partnered with PMs on Small Projects (under $50k) by securing and managing resources and ensuring project plans were entered correctly in the POL (Project Online) system. • Responsible for MIS (Management Information System) reporting of project performance metrics to management. • Streamlined work process that reduced reporting issues in workflows by more than 52% in 8 months. • Assisted with project budget and planning processes regarding communication, project schedules and reports.• Prepared PM templates and dashboards that were used at various stages of projects. • Facilitated project teams and provided support on project management processes. Handheld system/process related issues for resolution with the project teams.• Partnered with IT management for resource planning and utilization for the approved budget, by analyzing and reporting resource allocation and facilitating problem solving in over allocations.

Marlboro, Ma

• Provided 2nd and 3rd tier applications support impacting thousands of users worldwide. Resolved an average of 1400 issues annually. • Triaged and managed ServiceDesk tickets and ensured follow through to closure, always meeting and exceeding SLAs. • Consulted on resolution of complex production problems and identified ways to streamline IT processes and improve the quality of customer services. • Performed functionality validations for applications in customer facing environments. • Analyzed all applications and recommended necessary upgrades and patches and performed troubleshooting on all issues. • Performed configuration updates in Global Real Estate and Project Management system called Siterra used by all international teams.• Documented functional specifications as well as created workflow diagrams and Business Requirements Documents. • Provided broad functional and technical expertise within multiple business areas in the review, analysis, development and implementation of business processes and applications. • Managed projects in accordance with internal project lifecycle process. Identified issues with timelines or completion of projects and worked with PMs and internal customers to address.• Assisted with the creation and execution of cross-functional test scripts to ensure that post-production issues were minimal.• Developed test scripts, conducted unit tests, documented and resolved discrepancies resulting in zero defects in production. • Wrote test scenarios and participated in system testing. Partnered with QA team for duration of all testing phases.• Collaborated with on-site and off-shore developers and other analysts to implement functional specifications until achieving stakeholders desired end results.

Canton, Ma

Managed multiple in-house front-end applications and facilitated the overall process of gathering business requirements to develop functionality for Customer Service Interface (CSI), Integrated Voice Response (IVR) and Web based services for shareholders, institutional advisors and corporate clients. Worked closely with the Integration Manager to identify functionality gaps and provided possible solutions and/or workarounds.

Canton, Ma

Formulated and executed test plans for new mainframe development and enhancements to ensure results met requirements needs and business needs.

Canton, Ma

Performed extensive shareholder service functions, answered inquiries on the phone and in writing in a courteous and professional manner.