Mariah Axon Email & Phone Number

• Facilitate vendor contract management and compliance, collaborating with legal when necessary.• Manage end-to-end promotion initiatives, from conceptualization to execution, ensuring alignment with organizational objectives and budget constraints.• Support field sales throughout dealer enrollment and dispute resolution, ensuring seamless operations.• Handle the processing of credits and internal rebates, guaranteeing accuracy and adherence to policies.• Conduct presentations to train field teams on T3 program benefits and identify pain points for improvement.

• Coordinated inbound delivery schedules for over 60 wholesale distribution centers using C3 scheduling platform.• Collaborated with DC management and analyzed data reports to optimize inbound schedules for efficiency.• Ensured consistency and accuracy in scheduling data by conducting regular reviews and providing guidance to centers and vendors.• Addressed service failures and discrepancies in reports through proactive communication and resolution with vendors.• Led training for distribution centers and vendors on C3 platform utilization, ensuring smooth adoption.

• Responded to thousands of social media messages and comments monthly across diverse platforms (Facebook, Instagram, Twitter, Yelp, Google).• Processed retail customer refunds over the phone and managed customer eBay orders using SAP software.• Handled inquiries concerning warranties, policies, and technical issues.• Conducted individual training sessions for new associates on various work-related programs.• Developed and implemented performance metrics to evaluate service quality, coaching underperforming associates for improvement.

• Facilitated product orders, deposits, weekly change orders, and inventory counts.• Managed finances effectively through invoice handling and inventory transfers.• Addressed and resolved guest concerns promptly, ensuring consistently high customer satisfaction.• Conducted structured training sessions for new associates, emphasizing adherence to restaurant standards.• Ensured staff compliance with health codes and audits by meticulously tracking associate certifications via a training matrix.