Mariah Cook Email and Phone Number

SUPPORT SERVICES REPRESENTATIVE Houston Methodist | Houston, TX | June 2021 - Current• Receiving emergency and non-emergency calls, dispatching and leading employees, keeping records & addressing problems, in charge of staffing and equipment in order to ensure customer requests were completed in a timely manner.• Documented services performed, operations information, and dispatch details in system.• Coordinated communication between service technicians, customers, and management… Show more SUPPORT SERVICES REPRESENTATIVE Houston Methodist | Houston, TX | June 2021 - Current• Receiving emergency and non-emergency calls, dispatching and leading employees, keeping records & addressing problems, in charge of staffing and equipment in order to ensure customer requests were completed in a timely manner.• Documented services performed, operations information, and dispatch details in system.• Coordinated communication between service technicians, customers, and management team.• Utilized various software systems to facilitate movement, planning and scheduling.• Recognized by management for providing exceptional customer service.• Maintains safe, secure, and healthy work environment by following standards and procedures, complying with federal and state legal regulations and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements.Accomplishments Within the Department New Hire Trainer• Trained employees on triaging and dispatching procedures to properly handle daily calls and administrative support. • Create a streamlined approach to train new hires and ensure uniformity within the department. • A part of the onboarding team that implemented new systems within the department and trained current employees. • Developed a proposed plan to improve employee satisfaction and department productivity. Show less

• Transports patients by assisting patients in and out of taxis, ambulances, and cars; lifting patients on and off beds; moving them to and from special service and treatment areas, and operating rooms; using wheelchairs or moveable beds.• Comforts patients and their families by offering support and encouragement; being punctual and attentive to procedure schedules; demonstrating caring and cultural sensitivity.• Assisted with customer requests and answered questions to improve… Show more • Transports patients by assisting patients in and out of taxis, ambulances, and cars; lifting patients on and off beds; moving them to and from special service and treatment areas, and operating rooms; using wheelchairs or moveable beds.• Comforts patients and their families by offering support and encouragement; being punctual and attentive to procedure schedules; demonstrating caring and cultural sensitivity.• Assisted with customer requests and answered questions to improve satisfaction.• Recognized by management for providing exceptional customer service.• Assisted with transferring deceased bodies from the hospital unit to the morgue with respect and dignity.• Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs. Show less

• Conducted functional assessments, collected data, and implemented behavior plans based on assessments.• Taught Communication skills to children and ways to pick up on social cues.• Engaged in professional development activities to stay abreast of current trends in the field of Applied Behavior Analysis.• Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.• Planned and implemented individualized interventions as part of… Show more • Conducted functional assessments, collected data, and implemented behavior plans based on assessments.• Taught Communication skills to children and ways to pick up on social cues.• Engaged in professional development activities to stay abreast of current trends in the field of Applied Behavior Analysis.• Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.• Planned and implemented individualized interventions as part of behavior treatment plans.• Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities. Show less

• Ensure the proper Plan Design Summary template is configured into Plan Builder and that the appropriate state mandates are reflected in the design of the plans for each state.• Maintain plans within the Plan Builder in the event any changes are required to be made to plans, to ensure the latest plan designs are reflected.• Meet with internal teams to gather and document requirements and get plans built in a timely efficient manner.• Analyze and review operational results, details… Show more • Ensure the proper Plan Design Summary template is configured into Plan Builder and that the appropriate state mandates are reflected in the design of the plans for each state.• Maintain plans within the Plan Builder in the event any changes are required to be made to plans, to ensure the latest plan designs are reflected.• Meet with internal teams to gather and document requirements and get plans built in a timely efficient manner.• Analyze and review operational results, details and gather feedback to ensure optimization of the plan building process.• Continually analyzes and monitors efficiency of system to predict and fix mistakes. Show less

• Taught children the basics in English language including, numbering, identifying color and animals per student age groups.• Communicated regularly with parents, teachers, and administrators regarding student progress and needs.• Supervised activities of children and ensured their safety. Interact with children and communicate effectively.• Produced creative and innovative teaching methods with novel and interactive styles.• Planned and implemented lessons using various… Show more • Taught children the basics in English language including, numbering, identifying color and animals per student age groups.• Communicated regularly with parents, teachers, and administrators regarding student progress and needs.• Supervised activities of children and ensured their safety. Interact with children and communicate effectively.• Produced creative and innovative teaching methods with novel and interactive styles.• Planned and implemented lessons using various teaching strategies to meet diverse student needs. Arranged age-appropriate activities to help children develop interests and talents. Show less