As a Substitute Office Manager at Hayward Unified School District, I support the administrative functions and operations of the district's offices and Hayward schools. I support District Office staff, Parent HUB and principals and faculty at various schools as needed.

The Conference Center & Visitor Specialist is responsible for the operations of the public facing areas of the ACOE Central Office, including a variety of reception, clerical, and event operational support for visitors to the Alameda County Office of Education (ACOE). This role interfaces with a variety of internal and external partners, including districts and community partners, to ensure a positive experience for visitors to the office and conference center. Responsibilities include greeting and assisting visitors, providing information to staff, students, parents, and the public, and serving as a liaison to leverage ACOE programs and resources. Assists internal staff in planning and executing events and facilitating cross-departmental communication and services. This position reports to the Superintendent's Office.

Social and Environmental Justice OrganizationInstructor for FLT and WLT programs @ BAWTOur mission is to create equitable access to outdoor experiences for youth of color and low-income youth. BAWT envisions a generation of social and environmental leaders, inspired by positive and meaningful experiences in nature, who reflect the diversity of our local community. -Frontcountry Leadership Training (FLT) course that covers the basic skills youth leaders will need to take youth on car-camping-based overnight trips-Wilderness Leadership Training (WLT) is a five day intensive backpacking course designed to give youth leaders the tools they will need to lead youth on multi-day backpacking adventures

501(c)3 non-profit corporationWorking to correct the inequitable distribution of nature in America, among other barriers that racially and economically marginalized communities as well as LGBTQ people face to accessing the outdoors. Assistant to the Executive Director, engaging and communicating with our community, and working to increase diversity of staff, campers and the wider Unalayee community. Under the direction of our Executive Director, the Administration and Outreach Coordinator is responsible for managing:-Basic office functions-Outreach-Fundraising-Community Events and Education -Social Media Marketing-Camper and Staff Recruiting -Website MaintenanceFormer Wilderness Backpacking Camper, Camp Counselor and Camper Parent

501(c)(3) non-profit organizationbuildOn's mission is to break the cycle of poverty, illiteracy, and low expectations through service and education. We mobilize Oakland students to transform our communities through service and change the world by building schools in developing countries. Oversaw program activities to engage 150 students in multiple Oakland High Schools weekly in-class and in Oakland community. -Supervised and coached 2-4 program staff through the AmeriCorps program. Monitored weekly KPI's through Salesforce and managed annual Impact evaluation process for program.- Directly ran 40% of program strategies and in-class programs in the schools. Organized and executed special service events every weekend such as Saturday volunteer services, Earth Day, MLK day, summer programming, school specific programming and other youth opportunities working with City of Oakland, school Principal and Faculty and community based organizations. -Created and maintained strong relationships with school and community stakeholders.-Managed and tracked annual program budget. Worked closely with other program Managers and Directors to assess, grow and improve regional initiatives.

Coach/Mentor/Resource for a team of 12 specialists through performance management and career development. Operations Management -DEI team leader -Created and led a Woman of Color committee - Increased Quality scores for overall team by 40%-Maintained overall vendor SLA agreements and service level metrics-Acted as an escalation point and collaborated with other team managers

non-profit, integrated health care delivery organizationNational Office - Hospital,Healthcare and Quality Managed the administrative support team for H2Q including Admin Assistants, Executive Assistants and Operations Specialists staff. Responsible for development and execution of analyses, plans, and business processes that support regional and national strategies working with regional and national Business Line leadership, key national and regional functional areas, other community businesses. Department development, manpower planning, succession planning, training and development, and goal setting for the department. Recruited, hired and maintained a competent, motivated and qualified staff which includes coaching, counseling, disciplining, advising, training, termination and resolution of personnel issues; responsible for assessments, identifying impacts, developing work plans, and identifying outcomes and critical path milestones to monitor performance or progress for BMO clients of H2Q.- Chairman of KP National H2Q Equity and Diversity Council.-Decreased office supply spending by 30% - Increased catering spending with minority restaurants by 60%-Project Management-Familiar with Medi-Cal membership requirements

non-profit, integrated health care delivery organizationRegional Enterprise Staffing & Finance - Patient Care Services (PCS) Successfully implemented new KP Schedule staffing and scheduling technology across a 21-hospital region. Conversion of data from ANSOS system to Web based system. -Trained and provided consultation and role specific training to hospital executive, managers and front-line staff -Collaborated with P&G to build/customize web-based application for each hospital department specific needs -Lead rollout for San Leandro Hospital with a volume of 987 staff and Fremont Hospital with 400

nonprofit community health center networkResponsible for the overall management and flow of the Call Center in order to ensure the highest level of customer service to patients and community providers. Recruited, developed, supervised, and evaluated 22 call center staff and 4 advice line nurses. As needed, performed all Team Lead and Patient Service Representative duties, while providing Call Center operational oversight and direction to staff.-Identified training needs, and developed action plans for staff development -Collaborated with our 7 clinics, clinicians and benefits department to ensure to provide the best patient services

Successful representative of reputable Home Care/Hospice agency continuously exceeding sales goals while maintaining lead and referral database in the community. Expanding and maintaining contact with referral sources, hospitals, physicians, case managers and insurance companies. Well known in the community as a reputable marketer while maintaining long term relationships.- Coordinated wellness clinics and in-services educating the medical community and families of clinical/behavioral programs that improve patient outcomes and allow them to maintain their home environment and participate in community needs- Creating and implementing agency-wide marketing plan. Hitting record high goals in Concord branch- Work closely with the clinical operations team, hospitals and SNF to ensure seamless care transition coordination from an acute care setting to home

A key member of a demanding and successful medical transportation team. Served as the Public Relations Officer as well as the Marketing Director. Marketing and research for potential new contracts/agreements, proposal writing, in-service presentations; while maintaining and gaining positive relationships with all currently contracted facilities. -Coordinated and managed all community events, meetings, public concerns, questions and feedback. Constantly maintained and improved excellent patient care-Assisted with pre-billing using ‘webedoctor’; submission of ETARS, authorizations, recent medi-cal billing training-Public Relations, Care Coordination, Brand Development, Patient Safety Training-CPR and First Aid Instructor

U.S. Department of Labor I had the honor of welcoming and acclimating each and every new Job Corps trainee to Treasure Island Job Corps. It was my pleasure and passion to guide each trainee through the first week; touring all programs, assisting with health and wellness process, instructing assessment tests, reviewing code of conduct and introducing students to the dorm life. -Coordinated monthly center blood drive with the Blood Centers of the Pacific. Collected over 2,030 units of blood-Conducted CPR/First Aid/AED classes for staff. Medical Assisting in the Wellness dept as Wellness Liaison, front and back office-Selected during my employment to share my success story as a former student and became a national face for Job Corps appearing in commercials, brochures and orientation videos