Mariah Epps Email & Phone Number

Manage a high volume of customer interactions daily, providing product information, resolving issues, and addressing inquiries to ensure a streamlined customer experience.Analyze chat transcripts to identify trends in customer concerns, delivering actionable insights for the improvement of support processes and product enhancements.Develop proactive.

Displayed strong telephone etiquette, effectively handling difficult calls.Relayed work orders and information between work crews, supervisors and field personnel.Scheduled and dispatched over 100 daily roadside assistance calls based on caller locations and available employees.Engaged customers with proactive strategies to understand needs and develop.

Completed opening and closing duties to facilitate business operations.Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current. Managed schedules, accepted time off requests and maintained coverage for shifts.Complied with company safety procedures, policies and regulations to promote safe working environment.

Capitalized on upselling opportunities for additional products and services to increase sales numbers. Showed customers how to apply makeup and other products to achieve desired looks.Recommended merchandise based on expert product knowledge and client preferences.Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising.