Mariah H. Email and Phone Number

Download radio and alarm panel programming information into new/existing accounts in response to telephone requests.Process requests for multiple vendor applications customized by install configuration.Complete data entry associated with downloading, including confirmations’ of test signals.Provide real-time installation quotes to field technicians and limited technical support to customers.Enter order information into the system for technician up sells and process payments as applicable.Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests.Process data changes received via mail, fax, phone or internal ticket on Informix and Mastermind.Support false alarm research and damage claims, as well as provide support for other data cleanup projects.Respond to escalated technical issues and questions from internal/external customers via telephone and written correspondence.May be required to research escalated issues, review with management and respond back to appropriate parties.Other projects as assigned.