• Developed end-to-end release process for Oracle EBS software, coordinating activities across development, functional, and tech arch teams. • Established release schedules, milestones, and deadlines, ensuring timely delivery of software releases according to project timelines.• Conducted risk assessments and mitigation strategies to minimize release-related issues and ensure smooth deployments.• Collaborated with product managers, developers, and functional engineers to prioritize release backlog and resolve release blockers• Designed Jira workflows for code migration and release management processes reducing manual errors and improving release efficiency.• Created training documents for Oracle EBS release processes to train well-qualified project personnel to meet all expected demands.• Led release retrospectives to identify areas for improvement and implemented process enhancements to optimize release cycles.

• Managed the configuration management team in the successful integration of the ConfigSnapshot configuration management tool for Oracle EBS implementations which increased productivity and efficiency for the client.• Assigned configuration tasks to team members to ensure the timely completion of migration objects.• Effectively managed the process of identifying, organizing, and controlling changes to system architecture documentation and other artifacts during the software development lifecycle to meet deadlines and quality standards.• Continuously improved the configuration management process by documenting procedures and training team members to effectively use the ConfigSnapshot tool.

• Conducted meetings with clients at all levels to gather and analyze system requirements for testing Drupal and Oracle Peoplesoft applications.• Coordinated end-to-end testing with test team, development team, and client to produce high-quality releases in Oracle Peoplesoft systems.• Transformed 150+ client system requirements into detailed epics and user stories for a Drupal implementation.• Managed sprints and backlog of user stories to ensure the timely release of system functionality for the client.• Led daily team scrum meetings and managed Kanban boards to track team tasks.• Identified gaps in client’s HR system and led the testing and development teams in the implementation of an Oracle PeopleSoft solution which increased automation processes for the client.• Tracked and prioritized defects with ServiceNow and Jira to deliver timely resolution of identified issues.• Created status reports and burndown charts for test script and user story completion to present to client and management teams.

• Guided users with troubleshooting by managing helpdesk emails and calls from client users.• Logged and tracked defects in Jira and ServiceNow to track and resolve helpdesk tickets for Oracle Webcentersites and Oracle Peoplesoft applications.• Conducted root-cause analysis for defects to determine solutions with development team to ensure client requirements and specifications are met.• Created and maintained extensive library of test cases for Oracle Peoplesoft applications, updating for current needs and new system functionality.• Executed test scripts to test system functionality for Peoplesoft implementations which led to successful system deployments.• Increased team efficiency by writing automation scripts for Oracle peoplesoft HR system to handle common test cases.• Developed testing processes to assess error or bug retests, usability, and database impacts.

• Provided critical communication links for campus safety calls.• Trained clerical assistants on processes, procedures, and system instructions.• Utilized MS Office programs to complete clerical tasks.• Provided high quality customer service to students and staff.• Created and distributed emails regarding public safety notices and announcements to faculty and students on behalf of the department.• Managed availability and work hours of all Clerical Assistants.