• Collaborated with 15+ colleagues to provide exceptional customer service to customers, increasing company brand recognition locally• Success multitasking while remaining professional and courteous in fast-paced environments• Accommodated 200+ customers to ensure a positive experience, resulting in return patronage

• Supervised and tested UX performance of each step of a new multi-step “Paid-in-Full” insurance policy program for agents and policyholders sharing results with a project supervisor• Led the Email Template Rewrite Project as a Business Analyst, creating 8+ Jira tasks and partnering with Corporate Communications to revise the verbiage of 25+ email templates, enhancing consistency and clarity, and elevating communication standards• Collaborated with 8-10 project leads and associates multiple times a week to discuss strategic communication initiatives aimed at improving organizational website usability• Volunteered expertise to support the organization’s workload by taking on additional responsibilities and performing comprehensive testing across both USER and QUAS testing environments to meet project deadlines• Managed communication by posting five NCS (Notification Control System) messages, ensuring timely and accurate delivery of critical information to over 500+ Agents and Associates

• Established a lasting, professional relationship over 3 summers with family by using effective communication, and being a role model for the children• Assumed a leadership role in ensuring children's well-being and development.• Adapted to changing schedules with a calm and flexible approach to ensure a stress-free experience for both children and parents